دعاء حامد محمود القواسمه, Oracle forms and Java EE Developer

دعاء حامد محمود القواسمه

Oracle forms and Java EE Developer

الجامعه الأردنية - The University Of Jordan

البلد
الأردن - عمان
التعليم
بكالوريوس, Computer science
الخبرة
14 سنة, 5 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :14 سنة, 5 أشهر

Oracle forms and Java EE Developer في الجامعه الأردنية - The University Of Jordan
  • الأردن - عمان
  • أشغل هذه الوظيفة منذ فبراير 2014

Developer of the registration system(Java JSF).
Developer of the Students financial system (Oracle).
Developer of the Academic Result system (Java JSF).

Sr.Data Analyst في سامسونج المشرق العربي - Samsung Electronics Levant Co. Ltd
  • الأردن - عمان
  • يونيو 2013 إلى مارس 2014

• Upload and manage sell out data from all channel managers and SFMT teams on the MCS system for All Dept in Levant markets.
• Administrate for database setup (templates / shop list / sell out / sell thru / locations / privileges) and make sure all data is uploaded properly on the system.
• Assist in preparing (MCS) weekly report and share with related division (sales trends / tracing status / market feedback).
• Communicate and share guide lines and implementation rules between field force retail team and follow up with management..
• Report back to management on all situations.
• Provide team with reporting back to management with needed reports.
• Analyze and study data taken from MCS and Antenna projects.

Reporting analyst Officer في شركة أمنية للهواتف -UMNIAH Mobile Company
  • الأردن - عمان
  • مارس 2012 إلى يونيو 2013

• Extract and analyze data from various reports and data sources in order to identify trends and make recommendations for service and performance improvements
• Designing, generating and distributing performance metric reports for call center.
• Create and maintain the Agent and Coach Balanced Scorecards and Weekly Business Review reports
• Production of all performance reporting within the Customer Advocacy department.
• Timely reporting of accurate key performance metrics for the Customer Advocacy department.
• Report of day to day operation and comparisons to identify the impact of variances on the business.
• Designing SQL queries to generate the needed reports and presenting them in different layouts, formats and ensuring that all reports and analysis are presented in a logical and concise format.
• Ability to maintain information from several sources and consolidate them according to specific criteria’s.

Acting Team Leader & operation support في شركة أمنية للهواتف - UMNIAH Mobile Company
  • الأردن - عمان
  • فبراير 2011 إلى مارس 2012

• Provide full on floor support to call center agents in termof information updates are being professionally.
• Coordination of the quality services and productivity through the handling of Operations Coordinators & Call Center agents.
• Handling of difficult situations, identify training needs and maintenance procedures of the Operations Manager.
• Handling of complicated cases & VIP clients
• Conduct monitoring and coaching to agent team.
• Conduct performance review.
• Responsible for monthly and quarterly team targets to be exceeded.
• Provide statistical reports and analysis depending on types of contacts and call center team/agents feedback.

Call Center Agent في UMNIAH Mobile Company
  • الأردن - عمان
  • أكتوبر 2009 إلى فبراير 2011

Technical support for broadband & ADSL services
- Handles incoming call, account inquiries, customer complaints or support issues.
- Handle and resolve customer complaints
- Provide customers with product and service information
- Helping customers with troubleshooting problems.
- Develop, Support Customer Relation Systems:
• Emails, outlook configurations.
• CRM System.
• RBT.
• Speech Log.
• IVR
•USSD Menues.

الخلفية التعليمية

بكالوريوس, Computer science
  • في The University of Jordan
  • يونيو 2009

Good / 3 form 4

اللغات

العربية
متمرّس
الانجليزية
متمرّس

العضويات

INJAZ
  • Volunteer ( Tranier )
  • October 2012
INJAZ
  • Volunteer ( Tranier )
  • March 2013

التدريب و الشهادات

Advanced Java & java EE Training Course (الشهادة)
تاريخ الدورة:
July 2017
Java EE / Java web Development using JSF & JPA (الشهادة)
تاريخ الدورة:
November 2015
صالحة لغاية:
January 9999
JAVA EE & JSE (تدريب)
معهد التدريب:
Solid Soft
تاريخ الدورة:
October 2015
المدة:
80 ساعة
JSE/Java Standard Edition (الشهادة)
تاريخ الدورة:
October 2015
صالحة لغاية:
January 9999
Jordanian Software Testing Qualifications Board (الشهادة)
تاريخ الدورة:
June 2014
صالحة لغاية:
January 9999
Essentials Secure Coding Course (الشهادة)
تاريخ الدورة:
October 2014
صالحة لغاية:
January 9999
Querying Microsoft SQL Server 2012 (الشهادة)
تاريخ الدورة:
June 2014
صالحة لغاية:
January 9999
(الشهادة)
تاريخ الدورة:
January 2014
صالحة لغاية:
March 2014
(الشهادة)
تاريخ الدورة:
February 2014
صالحة لغاية:
March 2014
ICDL (الشهادة)
تاريخ الدورة:
August 2004
صالحة لغاية:
August 2004
Leadership & Successful Skills (الشهادة)
تاريخ الدورة:
May 2008
صالحة لغاية:
May 2008
MCSE (الشهادة)
تاريخ الدورة:
March 2007
صالحة لغاية:
March 2007
TOT (الشهادة)
تاريخ الدورة:
June 2012
صالحة لغاية:
June 2012
Telesales Skills (الشهادة)
تاريخ الدورة:
September 2010
صالحة لغاية:
September 2010