IT Support Specialist
Total years of experience :13 years, 9 Months
IT specialist with 5+ years of experience. Key IT Qualifications & Responsibilities Coached newly-hired IT
specialists on advanced technical procedures. Assisted clients with diagnosis of software and hardware
issues and concerns. Encouraged timely and relevant upgrades for clients’ products as necessary. Helped
customers with their products. Working continuously on a task until completion (or referral to third parties,
if appropriate) Talking staff or clients through a series of actions
courses: Windows 7 Certification 9-2009 ICDL
Higher Technological Institute (HTI) 8-2020 Learning How to Learn Coursera 6-2020 Web Development udacity 5-2020 google cloud Coursera 5-2019 Huawei Certified Network Associate (HCNA) HUAWEI 10-2018 cyber security specialist Coursera 9-2018 cisco cyber OPS(
Higher Technological Institute (HTI) 8-2020 Learning How to Learn Coursera 6-2020 Web Development udacity 5-2020 google cloud Coursera 5-2019 Huawei Certified Network Associate (HCNA) HUAWEI 10-2018 cyber security specialist Coursera 9-2018 cisco cyber OPS(
/2016 Managing and Maintaining a Microsoft Windows Server 2003 Environment Microsoft
