General Manager
Sears Holding Corporation.
Total years of experience :29 years, 4 Months
Oversees all store Sales & Operations, including:
1.) Implementation and maintenance of corporate programs,
2.) Merchandising and store display, POG execution
3.) Inventory control
4.) Scheduling and payroll budgeting
5.) Customer Satisfaction reporting and management (CSAT)
6.) P&L statement, financial analysis, monthly operating review.
7.) Recruiting, Hiring and Human resource management.
8.) Implementing both tactical and strategic plans to achieve expected results in the metrics; Sales, Profits, Protection agreements, Customer satisfaction survey results, Credit applications per opportunity, Reward card attachment per transaction, Internet sales.
The store general manager sets the tone of the entire organization through leadership, execution, compliance, management, and communication styles.
Held multiple management positions in the company
Responsibilities included
• Training and Development of 50+ team members
• Improving the overall customer shopping experience.
• Managed the Bridal business
• Placed product orders thru vendors as well as ensuring it’s merchandised.
• Successfully completed the Management Development Program
• Successfully completed the Big Walk Program
My role was to maximize the sales and profit of the stores in the District through management, sales leadership, training and development, follow up on SOP execution, cost control, and asset protection.
I did build and sustained a work environment staffed with engaged, high performing store managers who created a great customer experience.
Responsibilities and accomplishments included but not limited to:
1. Managed multiple districts in the Philadelphia area ranging from 13 to 53 doors.
2. P&L responsibility for total revenue ranging from 15 MM to 53 MM per year.
3. Managed a team of up 400 members.
4. Build a loyal customer base by creating long-term relationships
5. Manage the districts controllable accounts on the districts profit and loss statement
6. Achieve district sales and profit goals
7. Recruit, hire, and retain top talent
8. Coach and counsel the store managers in the district
9. Participate in all Corporate and Regional initiatives.
