IT Desktop Support
SkyNews Arabia
Total years of experience :7 years, 5 Months
Assisting in the maintenance of network servers, printers, IT equipment and systems.
Handling problems through to resolution.
Resolving complaints and similar issues and acts to resolve customer support problems in a timely manner.
Ensuring adequate levels of support coverage including scheduling staff coverage, rotating work schedules, etc.
Interacting with other support groups to resolve problems, formulate plans and schedules and modify processes.
Ensuring appropriate data management and security standards and procedures and directs the recovery of data as required.
Providing desktop and server administrative functions including data backups, file recovery, -software installation and upgrades, internet/intranet addressing, communications troubleshooting, server configuration and maintenance, etc.
Installing tests and troubleshooting a full range of hardware and software, end user tools, etc.
Ability to perform a wide variety of technical support functions within a high stress and Production deadline setting.
Full technical responsibility for the OS System testing function of a project.
Investigates OS System exposed violations and potential breaches in security.
Ability to plan and implement complex installations and to schedule support activities around administrative functions, hardware and software upgrades, etc.
Apply effective support remedial and problem resolution measures to deal with problems.
Managing the Hosted mail server
Managing the Antivirus server (Mcafee)
Managing the AD server
Install and configure new workstations, peripherals and software.
Provide support for workstations hardware and software and peripherals.
Participate in setting hardware specifications according to work requirements in adherence to budgetary constraints.
Maintain inventory of IT Supplier agreements and subscriptions to ensure enough time is given to Management to renew when necessary.
Participate in evaluating IT hardware/Software related bids.
Maintain workstations hardware including monitors, keyboard and printers
Evaluate the status of hardware and software in use and provide related reports for upgrade, update, replace, or dispose purposes.
Sourcing and preparation of PO’s for IT related hardware/software, and Order follow-up / tracking of status of all pending orders.
Coordinate, follow up and monitor maintenance work covered by third-party vendor maintenance agreements.
Organize, prioritize and complete computing support requests; direct or those routed by helpdesk.
Ensure that antivirus software is up, regularly updated and functioning on all workstations properly.
Provide orientation for users on the use of their H/W, S/W and Network accessibility.
Participate actively in the quality improvement program of the department/unit.
Suggest Troubleshooting LAN & WAN
manager Email server and Active directory.
Manage Antivirus Server (Kaspersky).
Manage file server and Print Server.
File Clerk.
IT Support.
Create / restore partition image with Symantec GHOST.
Control And Administration Sound System in Auditorium at RTA (Road and Transport Authority).
Control And Administration Light System in Auditorium at RTA (Road and Transport Authority).
Creation Database with MS Access.
Events Coordinator.
Cables & Wired connection creation.
Network Configuration.
Microsoft Internet Security and Acceleration Server (ISA Server)2004 Installation, Configuration & Management.
Active Directory.
Configuration DHCP & DNS server.
Backup the System.
Database Creation for HR.
Installation and Configuration Software PCANYWHERE
Distance Control with PCAnywhere.
Maintenance of 1st & 2nd level in Information Materials.
Monitor and organize the monitoring of failures and responses from the user Cables & Wired connection creation.
Resolve the Systems Troubleshooting.
Installation and Configuration the Desktops.
-Active Directory
MCITP-Server Administrator
