Maximum upload file size: 3MB. File types allowed: jpg, jpeg, gif only.

Click the above 'Browse' button to select a photo.
Guidelines
  1. Only upload a photograph of yourself
  2. Photos of children, celebrities, pets, or illustrated cartoon characters will not be approved
  3. Photos containing nudity, gore, or hateful themes are not permissible and may lead to the cancellation of your account
  4. Photos of your passport, ID, or photos containing any personal information such as your address, passport number, or contact details are not permissible for your own security.

Delete Guidelines

ABHIJIT BANERJEE

Lead Customer Service Manager – Gas Portfolio

Location:
India - Delhi
Education:
Master's degree, OIL&GAS MANAGEMENT
Experience:
13 years, 7 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
Add Experience

Total Years of Experience:  13 Years, 7 Months   

November 2015 To January 2018

Lead Customer Service Manager – Gas Portfolio

at GE Power Services – South Asia
Location : India - Delhi
Role Summary -

• Deliver quarterly numbers in terms of external and internal order booking, Margins and cash flow
• Negotiate extra change orders creating win-win for the customer and GE South Asia Gas Portfolio
• P&L for delivery of TDI/CM&U Projects for GE technology GTs and Spare parts business (GE’s regional aftermarket JV - BGGTS)
• Own and drive project schedule, kick-off & closure, service billing, project margin, issuance of service/supply dispatch orders, provide Project leadership; manage and facilitate Cross-Functional Teams to ensure on time delivery, contract deliverable fulfilment
• Identify, manage project risks throughout the project lifecycle; participating in process initiatives and project reviews to drive risk mitigation, learn best practices/ lessons, and execute project to achieve excellence
• Build strong long-term business relationships with GE South Asia regional customers
• Regional Leader for Sales & Operation Planning Process, a long term demand planning rigor across multiple product lines of GE - Power

Products & Services -
GT Spare Parts, Refurbishment, aftermarket/post warranty sales; TDI and CM&U Projects for GE tech GTs.

Major Clients -
Power Utilities - Bangladesh Power Development Board (TDI Bhola a/c Chengda, China; TDI Shahjibazar a/c Guangdong Power, China; TDI Ghorashal4 a/c Guangdong Power, China; TDI Siddhirganj a/c Isolux, Spain//Samsung PT, South Korea), SUMMIT Power (TDI Bibiyana2 a/c NEPC, China; TDI Meghnaghat a/c CNEEC, China), Kushiara Power/Max Power (TDI Fenchuganj), Gama/Luna (TDI India a/c Luna Infra), Beta Infratech (TDI India a/c Soma Enterprise), Sravanthi Energy (TDI India a/c Sravanthi Infra), Pioneer Gas Power (TDI India a/c Tata Projects), Panduranga Energy (TDI India), Karnataka Power Corp. Ltd. (TDI Yelahanka, India a/c BHEL) ||Petroleum Refinery - Reliance Industries Ltd. (TDI and CM&U Jamnagar, India)

Highlights -
• 2Q17 > Awarded for delivering results in uncertain world for closing extra change order of x $m
• CY16 > 6 GTs commissioned in India + 3 GTs in Bangladesh > xx m$ Revenue + Reliance’s appreciation for TDI commissioning of new GTs
• Execution of Syngas Retrofit CM&U Projects at Reliance Jamnagar > x $m Revenue CY16
• x+ m$ cash collected in CY16, quarterly cash flow maintained for CY16
• Successful closure of Project Punchlist of Bhola and Shahjibazar TDI Project in 3QCY17
• Successful negotiation of Extra Works claims of Bibiyana2 and Bhola TDI Projects > Impact of x $m
• Multiple other executions in OTPC Tripura, GSECL Pipavav etc.
August 2009 To November 2015

DEPUTY MANAGER SALES & MARKETING

at BHEL - GE GAS TURBINE SERVICES PVT LTD
Location : India - Kolkata
Role Summary -
Formulate and implement market strategy; Identify Business opportunity and growth plans; Meet Business Objectives in terms of Orders, Sales, Profitability, Collection, Commercial exploitation and Promotion of New-Technology; Support Customers with Maintenance Planning, Planned and Unplanned Outages, Ordering, Quality, Fulfilment and On-time delivery; Contribute in Techno-Commercial Specification, CMU Projects, Proposal, Pricing Strategy; Carry out Negotiations, Techno - Commercial Discussions, Contract Closure, Customer Satisfaction Surveys; Track and Report Competitor activities, plan mitigation; Represent the Company as single point of contact in the territory of West Bengal, Assam, Tripura, Odisha and Bihar (India), Bangladesh
Products & Services -
Gas Turbine Parts, Refurbishment Services, Inspection Services, Controls and Mechanical Upgrades (CMU), Training Services, Multiyear Maintenance Programs for GE technology heavy duty Gas Turbines
Major Clients -
• Power Utilities - North Eastern Electric Power Corporation Limited (Agartala, Tripura and Kathalguri, Assam Power Plants); Tripura State Electricity Corporation Limited (Rokhia, Tripura and Baramura, Tripura Power Plants) & Assam Power Generation Corporation Limited, Bangladesh Power Development Board
• Gas Separation Units - Gas Authority of India Limited (Lakwa, Assam LPG Separation Plant)
• Petroleum Refineries - Indian Oil Corporation (Barauni, Haldia, Digboi and Bongaigaon Refineries), Numaligarh Refinery Limited (a subsidiary of Bharat Petroleum Corporation Limited)
• Fertilizer Producers - Brahmaputra Valley Fertilizer Corporation Limited
• Petrochemical Producers - Haldia Petrochemicals Limited
Highlights -
• Closed profitable orders & consistently sold value added High Margin Intensive products and services in the assigned territory. In 2014 achieved 128% (105% in 2013) of the budgeted order book.
• Won many first timers > Mk VIe (GE make Gas Turbine Control System) orders, Fuel Conversion Study, Gas Turbine Performance Evaluation Study, Multi Year Maintenance Program and Uprate Orders; acquired new customers. In Q4/14 and Q2/13, I was recognized with Commitment & Engagement Award for closing Mk Vie orders in record cycle time. In Q2/14, I have been awarded with Customer Delight Award for satisfactorily closing Fr3 deal in IOCL - Digboi and securing new customer > IOCL - Bongaigaon.
• Designed, established and managed effective offer and order management system for the region - this helps real-time tracking of opportunities. Devised and implemented simple and acceptable Index based negotiation techniques.
• Successfully manage regional account of Customer Issue Resolution (CIR) mechanism with a view to improve Net Promoter Score. In 2014 executed closure of CIRs with a success rate of 80% (70% in 2013).
• Achieved superior cash flow positions in the regional accounts - recognized with Receivable Excellence Awards in Q2/10 and Q3/14. In 2013, achieved 83% improvement in cash flow measured on year-on-year basis.
• Trained in GE’s acclaimed leadership courses - FOL (Foundation of Leadership) in August 2010; LDC (Leadership Development Course) in October 2013
January 2007 To August 2009

ENGINEER SALES

at LARSEN & TOUBRO LTD
Location : India - Kolkata
Role Summary-
Meet Business Objectives in terms of Orders, Sales, Collection, Commercial exploitation and Promotion of New Products and Services; Develop and Support Channel Partners in meeting Business Targets; Develop new Application Areas for existing product lines; Track and Report Competitor activities, workout mitigation plans; Represent L&T, Valves Business Group in the assigned Territory >> Gujarat, West Bengal, Chattisgarh, Bihar and Jharkhand (India)
Products & Services -
Gate, Globe, Check, Butterfly, Ball, Plug Valves, Electrical and/or Pneumatic Actuators, allied Spare Parts and Services
Major Clients -
• Power Sector Engineering Procurement & Construction (EPC) - Larsen & Toubro Limited (Engineering & Construction Division), Alstom
• Consultants / EPC Companies - MN Dastur, Engineers India Limited, Development Consultants Industrial Plant Services Private Limited
• Ferrous Metal Producers - Steel Authority of India Limited (Durgapur Steel Plant, IISCO Steel Plant, Bokaro Steel Plant, Bhilai Steel Plant, Alloy Steel Plant), Jindal Steel & Power Limited, Tata Steel etc.
• Coal Miners and Washers - Eastern Coalfields Limited, Central Coalfields Limited, Bharat Coking Coal Limited, South Eastern Coalfields Limited etc.
• Power Utilities - West Bengal Power Development Corporation Limited, Durgapur Projects Limited, Chattisgarh State Electricity Generation Corporation Limited, NTPC- SAIL Power Corporation Limited
• Civic Utilities & Utility EPC Companies - Kolkata Municipal Corporation, Voltas, Blue Star, PowerMax etc.
• Aluminium Producer & Power Generator - Bharat Aluminium Company (a VEDANTA subsidiary)
• Refineries - Indian Oil Corporation - Barauni Refinery
• Three channel partners in Kolkata, West Bengal and Dhanbad, Jharkhand (India)
Highlights -
• Rejuvenated and motivated non performing stockists to perform to the budget estimates, exceeded channel business targets by 100+% in FY2008, Developed two channel partners for non performing business territories
• Introduced Larsen & Toubro and AUDCO make valves, allied products and services to New Applications like Aluminium slurry at Bharat Aluminium Company, Korba and underground coal mining applications at Bharat Coking Coal Limited, Dhanbad
July 2004 To January 2007

PRODUCT ENGINEER

at TEGA INDUSTRIES LTD
Location : India - Kolkata
Role Summary-
Meet Business Objectives in terms of Orders, Sales, Collection, Promotion of New Products and Services; Develop and Support Channel Partners in meeting Business Targets in the Southern Region; Discharge day-to-day activities of Branch Office; Depute Service Engineers towards resolution of Customer issues and new Installations; Secure Drawing Clearances, approvals, and documentations; Track and Report Competitor activities, workout mitigation plans; Represent TEGA and HOSCH as single point of contact in the assigned Territory >> Tamil Nadu, Kerala and Andhra Pradesh (India)
Products & Services -
Wear resistant rubber and polymer liners for chutes, hoppers, bunkers, launders, rotating horizontal grinding mills; gravity separation equipment - Hydrocyclone, vibrating screen decks; conveyor accessories - on line scrapers, side skirts, impact pads, conveyor tracker rollers, ceramic & rubber pulley lagging etc. and allied services & spare parts
Major Clients -
• EPC Companies - FFE Minerals, Larsen & Toubro (Engineering Construction & Contracts), TECHPRO Systems, MANTAKRAF etc.
• Power Utilities - Tamil Nadu Electricity Board, CMS Energy, Neyvelli Lignite Corporation etc.
• Cement Plants - GRASIM (an Aditya Birla Group company), ULTRATECH (an Aditya Birla Group company), India Cements, Madras Cements etc.
• Nonferrous Metal Producers - Sterlite Copper (a VEDANTA subsidiary)
• Two channel partners in Tamil Nadu
Highlights -
• Expanded business to a 30% bigger market base during the period 2005-2007; Achieved 150%+ of the regional order booking objective in FY2006
• Increased presence with public sector organizations; revenue from public sector customers grew by 40% during 2005-2007
• Restructured channel business operations in the state of Tamil Nadu; channel business revenue grew by 40% during 2005-2007
• Independently headed Southern Region Branch operation in Chennai, Tamil Nadu; discharged all administrative responsibilities and business development roles

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
June 2012

Master's degree, OIL&GAS MANAGEMENT

at UNIVERSITY OF PETROLEUM & ENERGY STUDIES
Location : India
Grade: 3.31 out of 4
SUBJECTS:
Managing Individuals and Organizations
Financial Management
Operations & Materials Management
Marketing Management
Understanding of Oil & Gas Business
Understanding Petrochemical Business
Fundamentals of Petroleum Refining
Fundamentals of Petroleum Exploration
Understanding Natural Gas Business
Petro Retailing Business
Quantitative Techniques for Management Applications
Petro - Economics
Research Methodology
Petroleum Law & Policy
Project Management & Its Application
Strategic Management of Technology & Innovation
Negotiating Skills
Business Policy & Strategy
RESEARCH on Economic and Political Viability of the Iran-Pakistan-India Natural Gas Pipeline
July 2004

Bachelor's degree, MECHANICAL ENGINEERING

at JALPAIGURI GOVT ENGG COLLEGE
Location : India - Kolkata
Grade: 76 out of 100
MECHANICAL ENGINEERING

Specialties & Skills

GAS TURBINE

PRESENTATION

BUSINESS DEVELOPMENT

LEADERSHIP

COMMUNICATION

BUSINESS ACUMEN

SALES MARKETING

NEGOTIATION

Project Management

Leadership

Business Acumen

Presentation Skills

Communication Skills

Business Development

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Hindi

Expert

Bengali

Expert

Training and Certifications

Leadership Development Course - GE Global Learning ( Certificate )

Issued in: October 2013

FOUNDATION OF LEADERSHIP- GE Global Learning ( Certificate )

Issued in: August 2010

Loading
Loading...
Loading...