IT Supervisor
Bin Harmal Group
Total years of experience :10 years, 9 Months
• ITIL Foundation Certified professional (4748709.1209939) with nearly 10 years of experience in Server Administration, Installation PC Hardware & Software and Network Security
• Expertise in maintaining systems by managing product & capability roadmaps, establishing maintenance procedures, and working with systems administrators & other engineers to perform regular network maintenance
• Proficiency in managing configuration, maintenance of application software & hardware devices with a focus on systems administration
• Resourceful in delivering network maintenance support and responding to outages during off-hour software deployments within established SLAs
• Hands-on experience in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management
• Achievement-oriented professional with excellent people management skills and proficiency to manage change with ease.
Key Result Areas
* Mentored a team of IT and managed Servers & Networks and IT Hardware.
* Installation and Managed Windows Server Endpoint Security support in BitDefender, Kaspersky, MacAfee, Norton
Symantec.
* Fiber optic cable Splicing, Testing and Commissioning for Telecommunication and Industrial Area.
* Maintained the company’s network infrastructure
* Administered networking, design, installation & maintenance services
* Responsible for administrative duties within the IT procurement and inventory management function.
* Ubiquiti Products Point to Point and Bridge connections
* Rendered support to users & network administrators through calls & email
* Engaged in:
o Traveling to client sites to help with installations, deployment & troubleshooting
o Configuration of Domain Controller & Managing Domain Users, all brands of Access Point, Door Access Control &
Biometric Machines and Surveillance Systems, DDNS on DVR, Cloud Cameras, Cloud Network Storage Device & so on
o Networking & providing support for Windows issues
* Led the management of the daily data backup & retrieval scheme
* Facilitated:
Installation and setup for Office 365
* Offered assistance in training of staff & compiling procedural documentation; imparting training to new employees
* Aided Network Manager with support requests
* Ensured safety of computer hardware & complying with health and safety legislation.
Highlights
* Built new infrastructure inclusive of Data Centre, Wireless & Wired Network, Data, Voice Telephony, Wiring & UPS,
supervised the design, planning, risk assessment, implementation, and documentation of all IT infrastructure
components
* Project managed on Network Infrastructure Upgrade comprising 7-8 members covering areas such as Data Centre
Virtualization, Network Security & Network Monitoring
* Played a key role in multiple recoveries at the time of disasters such as network outages
• Assembling of computer Systems.
• Troubleshooting Hardware Devices.
• Installing Operating Systems and Device drivers.
• Crimping, Punching & cabling for all kind of Networks.
• Installing and configuring Network protocols like TCP/IP and Troubleshooting Techniques.
• Laptops Motherboard Little Bit chip level repair.
• Notebook motherboard DC jack change and fix.
• Notebook and Palmtops assemble & disassemble.
• Laptop LED, LCD, TFT screens are changing.
• Drive & Memory upgrade (HDD, DVD, RAMS)
• Onsite DELL warranty call services.
(
courses: CERTIFICATIONS * ITIL (Information Technology Infrastructure Library) in 2013 * MCTS (Microsoft Certified Technology Specialist) in 2013 * CCNA (Cisco Certified Network Associate) in 2013 * MCSA (Microsoft Certified System Administrator) in 2009 * Hardware & Networking in 2009