Afroz Sutar

• Identifying and working closely with new and existing clients to establish relationship that will generate consistent revenue opportunities for the product ranges.
• Achieving the Consumer Electronics Division budget in terms of growth and profitability.
• Monitoring each Clients sales progress.
• Segmenting markets, by region, sector, and size.
• Prioritizing the penetration of the market sectors.
• Establishing and maintaining a consistent level of communication with new and existing customers.
• Devising strategies to increase profitability of products.
• Preparing and maintaining information for the review of business performance and also the forecasting of future sales business and planned activities.
• Working with other members of Consumer Electronics team (Marketing & Administration) to maintain a strong team spirit and quality process for marketing engagement.
• Completing various internal documentation / processes for execution of the orders.
• Coordinating with the factory, logistics and various other departments to ensure timely shipment of the goods.
• Following up with the customers for Letter of Credit, payment, etc.

• EXPERIENCE & KEY COMPETENCIES
Business Development skills
 Able to identify and qualify potential new clients.
 Experience of and able to communicate effectively with key decision makers i.e. Heads of Departments and senior managers.
 Ability to recognise buying & closing signals.
 The ability to research potential corporate clients in detail.
 Familiar with risk assessment, asset class analysis, ratings and forecasts and rigorous benchmarking of the business environment.
 Conversant with Microsoft office applications and CRM database systems.
 Identifying cross-selling opportunities.
 Preparation of tenders for new business.
 Knowledge of how to cleanse and maintain prospect and customer records on the database.
 Can speak fluently more than one language.
 B2B sales exposure.
 Meet and exceed new business targets and KPI's.
 Promotion compliance and implementation.
 Experience of working to targets.

• Assisting the Store Manager in achieving the total budgeted sales of the store
• Leading and training a team of 12 sales staff.
• Assisting the Store Manager & managing and developing a team of staff to give the highest standards of customer service
• Experienced in SAP application for official requirements.
• Follow up all enquiries, preparing proposals where necessary.
• Handling sales tracking, reporting and inventory control.
• In coordination with the Store Management / Safety & Security Manager Retail decide on the appropriate way to handle safety and security incidents in the store
• In coordination with the Visual Merchandiser, assisting the Store manager to ensure an eye catching; effective display within the Store
• Interpreting merchandise sales information and effectively communicates the findings to the Store Manager / Senior Merchandisers
• Assisting the Store Manager in ensuring compliance with company policies and standard operating procedures

• To collate all reports and statistics.
• Handled a team of 12 sales staff.
• To create new dealers and maintain their sales.
• To increase the sales with the existing dealers and customers.
• Responsible for meeting client metrics.
• Assist the manager in preparing of reports.
• Audits and Compliance checks on a regular basis.
• Assisting in planning and designing of advertisements.

• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Greet customers warmly and ascertain problem or reason for calling.
• Cancel or upgrade accounts.
• Assist with placement of orders, refunds, or exchanges.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Act as the company gatekeeper.
• Suggest solutions when a product malfunctions.