Account Manager
GoNex Production & Media Agency
Total years of experience :12 years, 6 Months
Manage colossally top key accounts in different industries (FMCG, Telecom & Automotive).
- Plans, coordinates, directs and implements advertising campaigns.
- Manages creative and production teams to develop advertising strategies.
- Determine timing and placement of materials, and estimating costs.
- Ensures campaigns strategies are implemented on time and within budget, and adjusts or redirects
strategies as needed.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact
management systems.
Huawei MEA Product's
- Develop strategic and operational Marketing plans for assigned markets/products to support the
achievement of Lenovo business plan.
- Develop quarterly budget plan for the assigned market/products.
- Oversee the effective implementation of the Retail Marketing strategic and operations plans.
- Develop and manage marketing programs, ATL/BTL campaigns, and exhibitions.
- Lead and manage market intelligence exercises of existing markets to analyze and determine
company's market share, key competitors, pricing strategies, and market trends.
- Recruit/Maintain contracts with marketing and production agencies.
- Reduced marketing costs by streamlining marketing roles, leveraging communications materials,
monitoring budgets, and developing protocol.
- Managed a total of 1.2$ million marketing budget that is associated with the P&L report.
Technology solutions professional- Levant Region | Microsoft - Jordan.
Product Portfolio Sharing, game planning and forecasting.
- Area game planning and forecasting on quarterly basis.
- Supporting Area Outlook/Mid Term Planning on monthly basis.
- Global GFK reports analysis.
- Product transitions: ramp-up successfully new products, ramp-down products planning.
- Retail story on product transitions.
- Product launch readiness:
- GTM (Go-to-Market) cross functional readiness check.
- Software Variants management and testing for each country.
- POSM (Point of Sales Materials)/Leaflets value proposition & content verification (Retail Marketing).
- Supervise all Marketing activities & events related to products or brand.
- Product training/Internal & external Product training & evangelization.
- External product training & evangelization. Partnered with cross-functional teams to conduct thorough
discovery and due diligence on existing processes.
- Monitoring and distributing assignments as necessary to ensure adequate coverage of customer
needs.
- Assisting in identifying operational needs, working cross functional teams to determine solutions,
formulate new procedure, train associates, and monitor new plan for efficacy.
- Performing quality checks on areas of responsibility, review performance reports, identify areas
requiring improvement, and implement process corrections.
- Coaching / Training and providing developmental opportunities for a team of customer care
associates.
- Responsible for assessing ongoing needs for Training and sustaining knowledge about the customer
care programs in the Field, planning executing Training's and update plans/campaigns.
- Ultimate accountability for attainment of KPIs across the team and performance management.
- Evaluated interactions between associates and customers to assess personnel performance and
customer satisfaction.
Designing and lecturing specialized training courses to the customer care teams (internally and
externally) on New Products & Technologies provided from Nokia.
- Generating the repairing data from the CRM system, modifying / Preparing and upload it to be
compensated on monthly basis.
- Coordinating with Nokia Regional Repair Factory (RRF) for reporting purposes.
Front Desk
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