IT project Manager
Luminus Technology company (Ritz Carlton Hotel & Residences – Amman)
Total des années d'expérience :15 years, 3 Mois
• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.
• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Managing the sales team and all sales activities within the company.
• Visiting customers and potential customers alongside sales executives.
• Cold calling customers and selling services and products.
• Liaising with other departments within the company.
• Chasing leads and following up on opportunities to generate sales.
• Arranging to attend industry conferences and events.
• Networking with companies in the industry.
• Review and evaluate data to determine ideal system configuration in regards to historical data, employee information and company level data.
• Ensure the effectiveness of implementation services and a high level of client satisfaction.
• Manage implementation projects: define business process requirements, design payroll system configuration, develop and execute test project plans, and perform financial reconciliation.
• Act as the front-line contact with client representatives on all project-related issues.
• Cultivate and maintain strong relationships with customer management and project teams.
• ERP project implementation requires communication with project management, business process and technical teams.
• Manage project risks by anticipating deployment issues and resolve or escalate as required.
• Verifies application results by conducting system audits of technologies implemented.
• Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures.
• Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
• Coordinate project management activities, resources, equipment and information.
• Risk Management, Analyze risks and opportunities.
• Monitor project progress and handle any issues that arise.
• Cost Management, controlling the costs through the execution of the project.
• Issue all appropriate legal paperwork (e.g. contracts and terms of agreement).
• Create and maintain comprehensive project documentation, plans and reports.
• Ensure standards and requirements are met through conducting quality assurance tests.
• Monitor working hours, plans and expenditures.
• Troubleshooting.
• Security Monitoring.
• Procurement.
• Prepare budgets.
• Identify emerging markets and market shifts while being fully aware of new products and competition status.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Managing the sales team and all sales activities within the company.
• Visiting customers and potential customers alongside sales executives.
• Cold calling customers and selling services and products.
• Liaising with other departments within the company.
• Chasing leads and following up on opportunities to generate sales.
• Arranging to attend industry conferences and events.
Networking with companies in the industry.
• Manage information technology and computer systems.
• Plan, organize, control and evaluate IT and electronic data operations.
• Design, develop, implement and coordinate systems, policies and procedures.
• Ensure security of data, network access and backup systems.
• Act in alignment with user needs and system functionality.
• Manage staff by recruiting, training and coaching employees.
• Identify problematic areas and implement strategic solutions in time.
• Audit systems and assess their outcomes.
• Preserve assets, information security and control structures.
• Handle annual budget and ensure cost effectiveness.
• Supervise IT Team.
• Install, configure and administer servers and services.
• FortiGate Firewall configure and manage.
• Cyberoam Firewall configure and manage.
• VPN Connection.
• Website Updates.
• Coordinate with Internet Service Provider.
• Review logs.
• Prepare and follow up Backup plan (Tape Library, SAN Storage).
• • Assists in the planning, design, documentation, and implementation of various systems to include :( Desktop PC’s, servers, network equipment, and software applications).
• Develops, maintains, and monitors procedures for all server backups.
• Makes recommendations for new equipment and services to purchase and works with various vendors for procurement.
• remote technical support
• Assist in the company and inventory of all hardware and software resources.
• Designs, installs, upgrades, configures, and repairs local and wide area network hardware and infrastructure.
• Assist in IT Manager in planning IT budget needs.
• Assist the IT manager in developing and coordinating future network replacement plans.
• Ensuring data is backed up on a regular basis using Backup Acronis software.
• Overseeing computer security anti-virus updates and firewall etc.
• Providing IT support to computer users within the office and factories.
• Troubleshooting of IT problems and resolving if possible.
• Liaising and communicating with external support company.
• Keeping inventory of hardware records.
• Ensuring all software is properly licensed and up to date.
• Advising for procurement department about IT objects.
• Created emails and archiving for all users in the company.
• ITAC system implementation (barcode).
• Active directory configuration and domain controller.
• ERP support (hold).