Mystery Shopper / Audit Questionnaire (Part Time)
dnata Travels
Total years of experience :20 years, 3 Months
Job Purpose:
To provide the highest level of service in order to to audit staffs of dnata so they can sell dnata tickets and services and to assist customers with managing their travel plans.
Job Accountabilities
• Ensure the highest standard of customer service is provided to dnata customers, provide them with details on dnata tariff fares and actively issue online tickets and sell related products.
Visit the stores as task and audit the employee that requires to be audited and return back to fill up the audit form on line for the rating and quality purposes.
Its not a work its a part time business. i am using their products because its natural and healthy in same time there is benefits. I am a consumer as well as educating others to use it.
Job purpose:
Develop the business and make sure of its growth. Meet clients and take advantage to handel the Arabic and English speaker in the field.
Job Accountabilities:
• Was upgraded from Distributor to Consultant as got investors and accumulated monthly target sales.
• Got upgraded from Platinum member to Global as an investor.
• Attend the most trainings and develop my own network to get investors in market.
• Made an Arabic presentation and completed the webinar tool globally.
• Make a presentation using the Zoom as online meeting and offline in the office,
• Prospects and meet different people to introduce the business locally and globally.
• Graduated student with chatbot creation knowledge batch 21 15may2020
Job purpose:
Insure to get sales and growth for the company, supervise the field of workers and insure the best service provided to the clients. Make a deal with new companies and meet their requirements. Exceed the expectations of the clients and push to finish the task earlier as quality of the work and clients satisfaction.
Job Accountabilities:
• Full Incharge in the flied of the task which brought the business to the company
• Affiliate and advertise the market of the the company business and invest to make sure to get growth in the company
• Put up new suggestion in the company to which I learned in the university and my personal experiences to insure the growth of the business
• Handel the awards of the employees to make sure the growth and the satisfaction of of the employees
• Since there is no impossible in my dictionary, anyone asking for other services which we do not have I dig and search and make deals with other companies to provide that service for the client.
Affiliate Marketer / Digital Marketing (freelancer)
Multinational companies (several companies) - UAE - Dubai
Job purpose:
Advertise globally and work from home with no limit of hours 24/7 to insure the best income of money generated to me, as my success will be companies’ success. Focus on social media where I can reach the clients from home and offices to insure as much as traffic affiliates taken to the website as possible.
Job Accountabilities:
• Affiliate the market to new people and educate them on line or face to face.
• Make sure the best service given to the clients and based on their knowledge level
• Since its accepting a no experience background everyone can join the market, and experience daily for new things. Experienced people will be added to their points of level
• Advertise products that need to be sold globally to make sure I reach the target of the company prospective.
• Try to make sale as much as possible to be the top seller globally.
• Invest my personal money to make advertisements, banners, videos and projects to reach my target sales with all possibility of social media tools like Facebook, YouTube…etc
• Make referral to the companies to get familiar and traffic to it to be known globally.
• Invite new clients to subscribe to advertise their website to our affiliate advertiser to generate leads and traffic.
• Familiar with Auto responder (Automated emails) systems.
• Advertise on social media for visit visa’s for travel agencies, products for sale…etc.
Jan 2018 - On Going:
Mystery Shopper / Audit Questionnaire
dnata Travels - UAE − Dubai
Job Purpose:
To provide the highest level of service in order to to audit staffs of dnata so they can sell dnata tickets and services and to assist customers with managing their travel plans.
Job Accountabilities
• Ensure the highest standard of customer service is provided to dnata customers, provide them with details on dnata tariff fares and actively issue online tickets and sell related products.
Visit the stores as task and audit the employee that requires to be audited and return back to fill up the audit form on line for the rating and quality purposes.
Job purpose:
Meet up with new company and make a new deal for new and existing companies or organizations which they are dealing with. Insure best service given to the client’s ex. Events, lighting, catering or ceremonies.
Job Accountabilities:
• Meet and settle a deal with new companies.
• Insure best service provided to the clients
• Make a feedback and follow up with companies to insure with my manager to see the daily tasks or to add on the ideas that can be shared to me.
Job purpose:
Direct, monitor and control shift and daily operational productivity in order to maintain contact centre revenue targets and service and quality levels. Be first point of contact for agents and management for the shift and work closely with the contact centre team to ensure all targets are met and exceeded.
Job Accountabilities:
• Deputise for Contact Centre Operations Manager/Contact Centre Manager in their absence.
• Proactively address shift and daily operational productivity to maintain agreed service levels.
• Provide point of contact, on shift support to agents and supervisors by offering sales advice, managing customer escalations and answering agent queries.
• Manage and troubleshoot immediate operational issues in order to maintain contact centre service and quality levels and to ensure impact on customer service is kept to a minimum.
• Interpret information received from Emirates Group and senior management and communicate to the operation, thereby ensuring that up to date information on products and services is always available.
• Ensure sufficient staffing levels are in place, that rosters are planned and prepared to cover the office operation bearing in mind the language requirements and peak periods. (Not required if Resource Planning Officer role present in contact centre
• Ensure that the highest standard of customer service is provided so as to develop/increase sales by assisting agents with product and process queries.
• Identify, initiate and develop procedures that will increase service standards and ensure that the contact centre stays ahead of changing needs, satisfies customer expectations and keeps pace with overall expansion, growth and development of Emirates Group.
• Promote and implement initiatives such as destination days, product and process quizzes and cross contact centre knowledge sharing to motivate and stimulate agent knowledge and attitude
• Provide feedback to line and co-management regarding training needs, product issues, call patterns and employee satisfaction.
Job Purpose:
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans.
Job Accountabilities
•Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products.
•Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
•Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares
•Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading airline.
•Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales. (Reservations and Ticketing Offices only).
•Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received. Whenever possible create a database of all potential customers and develop a personal relation ship with them by giving occasional calls and informing them of new services provided, there by the customer always contacts the Agent for their travel needs. Reservations and Ticketing Offices only.
• Apply request on line (Tas’heel) for example Visa, New Employment, Renewals … etc.
• Meet the government Departments and finish any kind of paper works.
• Work inside the office and finish some administration jobs.
• Emailing using outlook, Updated Calendar report shared to the direct manager.
• Account the petty cash using Excel sheet & report it to Finance regularly.
• Process the documents through the oracle system and match the invoices.
• Contact the supplier’s when there is an error and tries to solve it out.
• Check the documents very carefully and co operate with the colleagues
• Work experience in the account payable.
• Got access and experience in the Purchase Order option.
• Coordinates internally with procurement department to resolve the LPO issues and with logistic people to receive the shipment in the system.
• If there is no LPO for the invoice try to manage and gets approval from the authorized director signature so I can process the invoice immediately.
• Apply request on line for example Visa, New Employment, Renewals … etc.
• Meet the government Departments and finish any kind of paper works.
• Work inside the office and finish some administration jobs.
• Emailing.
• Got experience in Administration work.
• Apply for Visa, Employment card in both way through internet & collecting it back.
• Always making relation with indoor and outdoor the office
• Arrange to solve the problem immediately
• Full work experience in Documentation \[In charged Person\] (Apply on-line, approve Health Certificates, Apply through Chamber of commerce, making invoices & Certificate of Origin through Economic Department
• Verifying per-processed incoming orders, coordinating shipments, and handling customer-related issues.
• Continuous interaction with customers and solving customer related issues.
• Prepares invoices as per bill of material.
• Got experience in handling the full department and control
• Responsible for the timely and accurate closure of corrective/preventive actions including customer complaints
• Works directly with subject matter experts to obtain documentation requirements.
• Review supporting documentation for adequacy & completeness.
• Proficient in computer operations, internet and email.
• Handling helpdesk to answer telephonic queries.
• Dealing the cash & cheque transactions.
• Work experience in buying and selling currency.
• Deal with the customer, takes his control and handling.
• Always looking for the news and expectations.
• Arrange to solve the problem immediately
• Buy, sell or sell and buy in a good rate.
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