General Manager
VTEL
Total years of experience :20 years, 6 Months
• Responsible for company operation for Glink unit for a region of Middle east and north Africa
• Preparing business plans and market research
• Handling important customers accounts
• Help expanding companies business to new markets
• Managing major projects in the region
• Developing new products and services
Operations Phase :
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• Managing daily regional and international sales activities
• Looking for new opportunities
• Preparing business plans and market researches .
• Preparing the complicated proposals and design specific solutions for big customers .
• Handling regulatory issues with TRC (Telecommunications Regulatory Commission)
• Handling major customers accounts
• Leading the team to do e-marketing through the web
• Developing new products and opening new markets
• Handling tenders
• Give training for sales team on how to sell satellite services
• Following up with support team to ensure about quality of service being provided for the customers .
Pre-Operation Phase :
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• Played key role in establishing the company from scratch
• I was the project manager for getting TRC (Jordanian Telecommunications Regulatory Commission) License, I managed to get the highest grade of licenses which is" Individual Telecom License", we grant the license in a very short time comparing to other companies .
• I managed to get customs exemption from (Jordanian Investment Board), this was through presenting the project to the board and convincing them about the uniqueness of the project through many presentations.
Achievements :
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• Managed to achieve very good sales record where all the available capacity has been sold till this time. With more than 1, 000 sites up and running.
• Managed to license first VSAT HUB station in Jordan, including all the necessary type approvals from TRC and governmental institutions.
• Managed to get 3 of the biggest banks in Iraq within Smartlink network, this included to prepare the proposals, doing meetings with banks management, propose different scenarios for the network, closing the deals with the Banks and then supervising the project implementation.
• Successfully managed to develop new products for the company such as reselling fiber optic and MPLS services also opening VoIP business for both wholesale and retail business.
Operation Phase
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• Managing daily activities for the company
• Marketing research and product/services development
• Managing sales team to achieve maximum revenue
• Providing first level of support for the customers
• Handling major accounts
• Looking for business chances through the web and local/international newspapers
• Keep in touch with hardware/service vendors to have any updates about the products& services .
Pre-Operation Phase
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• Company license preparations
• Contracting with suppliers
• Company structure design
• Service planning, packaging & pricing
• Jobs Interviews
Achievements
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• Building a company with a very less resources and bringing it to became well known all over Jordan and neighbor countries
• Having more than 800 sites running in Jordan (One-way DVB-S)
work as part-time trainer during 2003, and full time trainer after graduating, the training courses was in the following fields :
* Basic computer training, Internet, ICDL certification preparing courses
* C/C++ for universities students
* C# and VB.NET for universities students
* FlashMX / Dreamweaver, including basic HTML programming and web design basics
* Networking and cabling basics
* Computer maintenance and troubleshooting.
Graduation Project (Interactive World Atlas) Philadelphia university , Jordan Work purpose: To design and program an interactive world atlas using Macromedia Flash MX.
