Associate Director of Sales
Four Seasons Hotel Bahrain Bay
Total years of experience :18 years, 8 Months
• Working closely with and reporting to the Director of Sales.
• Responsible for managing sales activity to maximize revenue potential and optimize business
for the Hotel across all channels, in order to ensure budgeted expectations are achieved.
• Key to the role is providing leadership to our high performing team of Sales Managers,
Executives and Coordinators in order to maintain the position of the property as the premier luxury hotel in Bahrain.
• Maintaining and strengthening relationships with key clients, industry partners and tourism
organization.
Essential Responsibilities include:
• Setting Full Year Goal & Target for the whole market/segment.
• Setting Full Year Marketing, Advertising, promotional, and sales trip plan.
• Achieve booking goals by prospecting clients in the International markets.
• Identify, research and develop new clients in the International market.
• Negotiate rates and other client’s bookings based on client usage/history, to keep Hotel in the top rankings of the competition set.
• Conducting market intelligence research to be able to know the business trend within the competition & the city.
• Arrange and conduct site visits/tours as required.
• Work with and professionally interact with the DOSM, GM and affected department heads regarding Hotel services provided to End-users.
• Follow up and resolve any Corporate Sales client complaints with operational departments.
Essential Responsibilities include:
• Setting Full Year Goal & Target for the whole market/segment.
• Setting Full Year Marketing, Advertising, promotional, and sales trip plan.
• Achieve booking goals by prospecting clients in the International markets.
• Identify, research and develop new clients in the International market.
• Negotiate rates and other client’s bookings based on client usage/history, to keep Hotel in the top rankings of the competition set.
• Conducting market intelligence research to be able to know the business trend within the competition & the city.
• Arrange and conduct site visits/tours as required.
• Work with and professionally interact with the DOSM, GM and affected department heads regarding Hotel services provided to End-users.
• Follow up and resolve any Corporate Sales client complaints with operational departments.
Essential Responsibilities include: Achieve booking goals by prospecting clients in the local Hotel market. Identify, research and develop new clients in the local market Identify, research and develop clients from smaller companies (based on annual revenue and staff) as potential clients for negotiated rate contracts. Negotiate rates and other clients bookings based on client usage/history, time of year and to keep Hotel in the top rankings of the comp set. Arrange and conduct site visits/tours as required. Maintain all phone and e-mail contacts, ensuring return of all calls and e-mails. Maintain all calls, tentative bookings, definite bookings and other relevant data in the hotel sales software. Work with and professionally interact with the DOS, GM and affected department heads regarding Hotel services provided to Corporate Sales clients such as rooms division and food and beverage services. Follow up and resolve any Corporate Sales client complaints with operational departments. Ensure that all Corporate contracts, billings, etc. are processed accurately through front office and hotel accounting processes. Work with the Sales Coordinator to process all contracts in a timely manner, maintain client files to Sales standards. Check all meeting spaces prior to "doors open" for proper set, F&B, AV and other requirements as listed on the BEO. Check with group leader during stay/functions to ensure the Hotel is meeting all their needs and service expectation are being met. Compile rooming lists and resumes for all arriving Hotel groups Advise the Director of Sales of all work in progress.
Acting As Chief Concierge: Responsible for obtaining update tour information regarding places of
interests and other similar spots intended for tourists. Provide monthly entertainment and activity
information at Concierge Counter for guests.
Provide information of the Customs and Immigration Regulations as well as related forms for
immigration at Concierge Counter.
Oversee the operations of the Transportations service and ensure it smoothly without delay or
mishandling.
Maintain logbooks for recording of the daily operations of the Concierge, Transportation and Bell
Service. Ensure all activities are properly logged down with clear record.
Maintain clear, proper and accurate records of all luggages kept at concierge storeroom.
Assist in training of all subordinates in coordination with job related standard, policies and
procedures. Ensure all subordinates follow above standard and P&P accordingly.
Accomplish all monthly reports as required.
Monitor Transportation Supervisor to finish all assignments given by management, and to keep
proper records of all transportation activities.
Oversees the Front Desk operations and acts as the manager on duty in the hotel when senior managers are not available. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
-Manages the staff at the Front Desk. Interviews, trains and schedules the staff. Conducts Performance Evaluations and disciplines staff when needed.
-Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
-Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interacting with all guests face to face and through phone.
Client Relationship is the first point of contact for our customers from point of signing up to a project and making reservation fee. Based within the Customer Relations centre, to provide excellent Customer Care, which builds lasting relationships with our customers. Working towards both quantitative and qualitative performance targets in line with DAMACS overall vision of providing excellent customer service levels. Implement the technique of building and developing strong business relationships and outstanding levels of customer satisfaction & meeting customer’s expectations and all the time reinforcing and implementing company’s policies and procedures to achieve the company’s goals and setting Damac apart from the competition.
Worked as a DCP (Dedicated Customer Professional), responsible for taking the orders from the customers and checking his credit status to release the order and coordinate with the dispatchers to ship the orders and satisfying all customers needs in order to reach the customer satisfaction.