Support Maneger
NexsysOne
Total years of experience :15 years, 11 Months
Developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.
- Measure project performance using appropriate systems, tools and techniques
- Report and escalate to management as needed
- Manage the relationship with the client and all stakeholders
- Perform risk management to minimize project risks
- Establish and maintain relationships with third parties/vendors
Highlights:
• Provided leadership to the Software Development team including directing, controlling, and monitoring activities in a cost-effective manner for streamlining the market software to establish it as a leading and most diverse exchange in Middle East.
• Building and operating the best financial platform in the world in-house Front-Office and Online development to deliver high quality products to all business parties inside and outside the firm.
• Ensuring agile mindset, principles, practices, tools/techniques, knowledge/skills etc are aligned with the goals and objectives within the IT department and IT Strategy.
Key Responsibilities:
• Originating creative solutions to reduce operational costs and efforts significantly for Saudi Stock market software to become one of the best Exchanges in terms of execution and settlement costs.
• Meeting business needs by managing the activities of developers consistently delivering quality solutions on-time, within budget, and scope.
• Actively driving the development life-cycle from requirements analysis for work estimates and timeline, feasibility estimates, design, code, documentation, testing, implementation, and support.
• Developing complex software projects from kick-off to deployment, provided visibility to organization and managing stockholders expectations as well as risks and dependency.
• Evaluating and identifying appropriate technology platforms for delivering the company’s services and spearheading high performance, empowered, motivated and self-directed teams.
• Implementing mechanisms to process analysis and tailoring through a cycle of regular inspection, reflection, adaption and continues improvements.
• Establishing governance processes of direction and control to ensure that objectives are achieved, risks are managed appropriately and the organization’s resources are used responsibly.
• Defining project schedule by studying project plan & specifications, calculating time requirements, sequencing project elements & coordinating various activities simultaneously to keep the project on track, providing timely project information to executives and to stakeholders including the customer.
• Hiring and training new staff and conducting annual performance appraisal for all the team members and providing them with the needed feedback and guidance.
• Mediating broadly with team members, senior management & clients while handling project documentation - correspondences, inspections,
• Managing time schedules, technology & capital to meet project growth needs on time & within budget with a strong focus on adhering to deadlines
Highlights:
• Accomplished Web project objectives by establishing project scope; designing and delivering solutions; leading team members.
Key Responsibilities:
• Established and managed information technology and computer systems project by studying strategic business drivers; discovering and validating business and technical requirements and parameters of information systems and electronic data processing.
• Planned and implemented policies and procedures for electronic data processing and computer systems operations and oversaw resource availability and application; prepared installation and modification specifications; costs and timelines, and design of technical solutions in liaison with managers,
• Aided development of project requirements, budgets, and schedules. Coordinated projects from development through implementation, recruited and contractors to design and develop computer and telecommunications software, networks and information systems.
• Demonstrated ability to mentor and drive development teams to better productivity and on-time delivery of well-architected products and features and ensured all staff are equipped with current hardware and software.
• Ensured that all the systems - hardware/software and network systems are operating efficiently by maintaining regular upgrades and troubleshooting.
• Supervised installation of such systems and troubleshooting problems to ensure zero down time, provided written information and trained staff about new and potential use involving use of computer packages/software.
• Provisioned end-to-end customer support and troubleshooting problems while providing technical assistance to problems, which may be complex or long-standing.
• Provided technology thought leadership for IT Applications and developed supporting roadmaps to maintain technology and ensure maximum access.
• Mediated extensively with other managers, offered strategic inputs for accessing information and support as well as monitored current and accurate inventory of technology hardware, software and resources.
• Proficiently managed time schedules, technology and log/list of required repairs and maintenance to meet service growth needs on time and within budget with a strong focus on adhering to deadlines.
• Provided support for password and access management, maintained IP addresses and ensured installation of lock out programs.
• Organized requirements definition for, and selection of, productivity enhanced technologies, monitored security of all technology and oversaw staff of security breach and/or change in password or security status.
• Operated and administered, configured and troubleshot outlook related issues, provided solutions to prevent problems from occurring in area of responsibility.
• Worked closely with team and vendors in solving complicated network/service design and ensured accurate inventory of technology hardware, software and resources.
Key Designations Held:
• Project Manger
• Web Administrator
• Network Administrator
Highlights:
• Spearheaded crucial telecommunication system implementation projects for Etisalat Account-Projects Section with approximate budget 20, 000, 000.LE by coordinating laterally between diverse technical teams.
Key Responsibilities - Project Manger:
• Developed high level strategic long term plan for efficiently managing all projects and successfully managed 40+ Green Field sites & 31+ Roof Top sites in addition to retaining the 1st position over 25 contractors with market share about 30%.
• Oversaw the roll out of elements across all project undertaken within the company, prudently managed client relationships, led a team of employees and workers at the project and managed profitability.
• Maintained highest standards of quality on deliverables by strictly adhering to daily construction, acquisition, maintenance & acceptance work schedules and budgets.
• Evaluated new and upcoming technologies for application and suitability required by the client, and also participated in the integration activity when inducting new service platforms or services for the first time.
• Managed department productivity and quality goals, ensuring contractor compliance to the quality assurance processes and identified cost savings.
• Established and managed processes, budgets, reports, metrics and other management information required to successfully execute all Client requirements with the minimum required resources, in a good time & quality.
Key Responsibilities - Web Administrator:
• Maintains Web environment by identifying system requirements; installing upgrades; monitoring system performance of the local computer network.
• Established company’s website specifications by analyzing access, information, and security requirements; designing system infrastructure.
• Provided 2nd line support, offered support for troubleshooting TCP/IP connectivity between computers on a Windows network.
• Recommended web site improvements, and implemented internal and external web pages and applications in a timely manner to limit loss of service.
• Directed the whole spectrum of operational responsibility for the office Internet web site. Design and implement and provided technical assistance in web site implementation or use.
Key Responsibilities - Network Administrator:
• Designed, organized, modified, installed, and supported a company's computer systems and assisted in placing purchase orders for hardware and software procurement.
• Evaluated and modified system's performance, installed new applications and troubleshoot network usage and computer peripherals.
• Administered servers, desktop computers, PC installation, maintenance, E-mail administration, disc capacity monitoring and network security.
• Maintained existing software and hardware and upgrading any that have become obsolete as well as performed system backups and data recovery.
Key Responsibilities:
• Designed, developed, implemented and supported new software applications, making detailed plans for accomplishment of these goals subsequent to understanding of technology /business practices and business flow.
• Constantly looked for ways to improve the existing products to make them more reliable, and easier to use for customers.
• Demonstrated expertise in PHP along with all principles of interpreted programming in PHP as well as competent in using both normal (functional programming) and full PHP5 OOP syntax.
• Performed systems analysis and programming tasks to maintain and control the use of computer systems software as a systems programmer.
• Provided inputs to clients in making the organisation more efficient and more productive by developing, testing and implementing IT solutions.
• Efficiently sourced clients and contracted with companies from United Arab Emirates, Oman, Qatar and Egypt.
Key Responsibilities:
• Analyzed evolving needs and developed blueprints/ plans for cost effective and streamlined IT functionality, whilst ascertaining that ICT facilities meet these needs.
• Developed specific IT policies, deployed ICT budget, gathered competitive quotations from suppliers where appropriate, to ensure cost effectiveness;
• Identified complex problems, resolved networking problems, thus provided troubleshooting solutions and technical support for security backups of hardware and software systems.
• Administered and managed smooth running of all ICT systems, including anti-virus software, print services and email provision.
• Identified and resolved performance bottlenecks in the IT infrastructure, defined and implemented security policies, provided secure access to the network for remote users and ensured that software licensing laws are adhered to.
• Administered the entire activities of IT Security of data from internal and external attack, handled crisis situations related to complex technical hardware or software problems.
• Kept abreast with industry trends and complied with business practices by engaging industry players and forging new partnerships.
Other Professional Experiences:
• 2005: IT Manager - Qena Branch, Spider Computer and Communication