Ahmed Ali Elnadi, Customer Service Representative

Ahmed Ali Elnadi

Customer Service Representative

orange Egyp

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Bachelor's degree:
Experience
4 years, 2 Months

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Work Experience

Total years of experience :4 years, 2 Months

Customer Service Representative at orange Egyp
  • Egypt - Cairo
  • January 2023 to March 2023

Handled customer inquiries and suggestions courteously and professionally. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Accountant & Customer Service at El Dawly Mobile Shop and Repair Services
  • Egypt - Mansoura
  • March 2022 to January 2023

Handled day-to-day accounting processes to drive financial accuracy. Handled customer inquiries and suggestions courteously and professionally.

Customer Service Specialist at El Kady Mobile Shop and Repair Services
  • Egypt - Mansoura
  • February 2019 to March 2022

Resolved concerns with products or services to help with retention and drive sales. Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Education

Bachelor's degree, Bachelor's degree:
  • at faculty of commerce
  • July 2022

Specialties & Skills

Communications
Microsoft Excel
Customer Service
Callcenter
Customer Service Skills
Digital Marketing
Administration
Banking
Operation
Teamwork
COMMUNICATIONS
PATIENCE
ACCOUNTING
ACTIVE LISTENING
BUSINESS ENGLISH
CUSTOMER SERVICE
PRIORITIZATION
PROBLEM SOLVING
PROFESSIONALISM
Key Account Management
Microsoft Office

Languages

Arabic
Native Speaker
English
Expert