Call Center Assistant Manager
Americana Group (Kuwait Food Company)
Total years of experience :24 years, 6 Months
• Responsible for
• Setting Strategies with CC Manager
• Calls Quality Assurance
• Telemarketing Department
• Handling customer enquiries and complaints.
• Training the call center staff (agents & supervisors ) according to the set plans.
• Performing all required call center paper works.
• Identify and resolve technical problems at CC and in stores.
• Manage labour costs and enforce company and CC policies and directives.
• Complete and distribute all reports associated with delivery and CC.
• Providing scheduling of the entire operation.
• Supervised transactions of orders in 97 store Kfc & Hardees& Tikka Baskin Robbins &Kraspy Kreme &Sabaro&Samdi through our network.
• Manged up to 180 people in sales, customer services and administration.
• connect multiple stores with call center and accountable for growth and profitability .