IT Operations and Development Manager
Capital Bank of Jordan - CBoJ Bank
Total years of experience :18 years, 11 Months
•Manage IT Development team and lead SDLC process for various IT system’s implementation process.
•Lead CXP/UX journey across various banking channels.
•Responsible for the technology department and Agile product development for digital channels such as Mobile Wallet, Mobile Banking, Retail/Corp Internet banking, ATM and Kiosk .
•Work closely with the e-channel business team to continue to develop and evolve the digital channel product enabling business capability and objectives.
•Work closely with different IT teams to drive secure architecture design both high level and low level (HLD/LLD) and technology decisions.
•Lead the research into next generation of digital transformation and Fintech technologies.
•Identifies, assesses and monitors strategies aimed to improve processes, services, and systems, and ensures that all initiatives are adequately resourced by proper planning, monitoring and forecasting.
•Vendors’ assessment, selection and management.
•Manage annual budget (CAPEX and OPEX) under Development and Operations department.
•Outsourcing management.
Responsibilities:
•Provide technical and functional support for escalated cases in enterprise and digital channel applications such as Mobile Banking, Mobile Wallet, Online Banking, adobe AEM CMS, SharePoint, RET trading, Murex MX/MLC, ICCS, AML system…etc.
•Manage Apps upload and update in Apple and Google Playstore.
•Design and fine tune solutions over application servers.
•Create UML data flow, sequence diagrams, business processes and support documents.
•Design and implement required solutions and architectures in pre-production, production, DR environments.
•Perform gap analysis and create case studies for complicated incidents and problems.
•Troubleshoot and analyze production issues/bugs and follow up with vendor to provide fixes/enhanced release.
•Finalize rules and setups of FW, LB, DNS, Network, HIPS, DB and VM with infrastructure.
Key Achievements:
•Providing technical and clustered along with high availability solutions for tier 1 and 2 enterprise applications.
•Rolling out multiple critical projects at the same time within the planned timelines.
•Led health check operations on different applications within my area.
•Provided quick workaround solutions for complicated incidents and problems.
•Introduced multiple processes and automation to production support team which reduced the turnaround time of operational activities.
•Provided technical advisory and solutions for other teams which helped in stabilizing their platforms.
•Selected as a star of ITD in 2016.
•Select as one of SME’s in ITD.
Responsibilities:
•Responsible for supporting UAT and production application environments.
•Responsible of deploying changes and releases.
•Vendor Management.
Key Achievements:
•Upgraded Operating System for all Unix/Linux and Windows Servers.
•Automated operational tasks and report generations.
Responsibilities:
•Was responsible to provide onsite support for client applications.
Key Achievements:
•Succeeded in supporting both hardware and software’s clients.
Bachelor of Software Engineering -IT, Philadelphia University 2001-2005 Main Modules: Software Engineering, Engineering Reverse, programming language, oracle and SQL database, Project lifecycle (Jacobson Methodology), system documentation. Other Education and Professional Courses: •MCSE at WebMasterTc Institute Amman –2005 •IELTS at British Council Dhabi - 2010 •Oracle SUN Solaris System Administration at Oracle Dubai – 2010 •Financial Accounting at Targetsim Institute Abu Dhabi - 2011 •Communication and Personal Skills at NBAD Academy Abu Dhabi - 2011 •Creative Problem Solving at NBAD Academy Abu Dhabi - 2012 •MS SharePoint Administration at New Horizons Abu Dhabi - 2012 •ISO 9001 QMS at LRQA Business Assurance Abu Dhabi - 2013 •ITIL Foundation V.3 at PEOPLECERT Institute Dhabi - 2013 •Quality Management System Awareness at NBAD Academy Abu Dhabi - 2013 •Project Management Fundamentals at IIL Institute Abu Dhabi - 2014 •Adobe AEM CQ5 Application Server at Tribe Abu Dhabi - 2015 •MS SharePoint Business Intelligence at Microsoft Abu Dhabi - 2016 •Six Sigma at Emirates Institute Abu Dhabi - 2016
