ICT Associate
UN women
Total years of experience :16 years, 3 Months
• Developing, deploying, configuring, and maintaining core services (DNS, DHCP, Domain servers, Active Directory etc.)
• Maintaining and configuring patches, backups of hp & NetApp SAN, of VMware and virtual machine environment, sustaining the off-site backup using hp data protector, redundancy plans and procedures.
• Managing office 365 and MS365 email services.
• Managing Azure AD connect.
• Managing and Configuring, SolarWinds monitor and alert services.
• Regular Visits FOB-N data center, DGR-Cairo Villa, DGR-Procurement and logistics office, CP-6, CP-7, and RS-1 remote sites to verifying remote location’s equipment installation and infrastructure configuration.
• Managing anti-virus systems (Symantec) and deployment to clients, maintaining file system, e, windows server environment security and providing 3rd line support.
• Verifying MFO ICT production change control process/procedure and enforce it for all MFO production systems.
• Coordinating, planning, and implementing systems with external support contractors.
• Leading a team of 4 IS Engineers for implementing and maintaining MFO daily IT projects at all all MFO sites.
• Reporting to the Deputy Chief, Information and Communications Technology Systems status and critical issues regularly (Daily/Weekly/Monthly).
• Manage all infrastructure systems all over Egypt to develop and maintain systems in GAC Egypt covering HQ (Cairo) and all branches with following the group policies.
• Implement planned projects, modifications to upgrade & support infrastructure and applications company-wide based on the authorization levels.
• Providing first line support for Firewalls Cisco Firepower, Meraki, VMware, Vcenter, Servers (hp &Dell), SAN (IBM Blade & hp 3par), Backup system (Backup Exec & Veeam), Exchange server 2010, Microsoft 365.
• Providing second line support for, Antivirus, Databases, CCTV, printing, scanning, antivirus, applications clients, Helpdesk system (Spiceworks), and attendance system.
• Monitoring performance of servers, systems, networks, security and applications utilization (PRTG server).
• Leading and distribute tasks among IT infrastructure team and follow up.
• Training infrastructure team upon needs on new systems.
• Reporting to the Senior IT Manager Systems status and critical issues regularly (Daily/Weekly/Monthly).
• Troubleshooting all Employees
• Managing and Implementing for User Desktop Environment by SCCM2007, SCCM2012, and OCS.
• Managing Forefront TMG.
• Managing Active Directory service.
• Managing DNS, DHCP service.
• Configuring windows 2008 Group policy
• Troubleshooting Active Directory service
• Managing storage backup by Symantec Backup Exec 2010.
• Managing Exchange server 2007.
• Managing network infrastructure.
• Migration project with Nissan Europe network infrastructure.
• Managing cisco call manger system and cisco IP phones.
• Installing and configuring windows 2008 File and print service.
• Managing Kaspersky Endpoint Security 8 server.
• Installing and Configuring windows System update services
• Create required documentation for all the above service
• Duties include solving administration and management of all users.
• Discussing and Making decisions for technical offers on any invitation for tenders or bids as technical support side.
• Duties include solving day to day running problems and preparing plans for LAN & PC's
• Support to all users for Software and Hardware problems.
• Installing and Managing ISA Server 2006.
• Installing and Managing GFI web monitoring.
• Maintenance for All Hardware, Software Computer & managing and configuring maintenance network and PCs.
• Troubleshooting all Employees.
• Managing and Implementing for User Desktop Environment by Active Directory.
• Preparing Domain Controller.
• Implementing and configuring (DHCP & DNS).
• Applying GPO to manage the User Desktop Environment.
• Installing, managing and proxy Linux Server(Red Hat, centos)
• Installing, managing Linux Mail Server (Red hat, Centos, Ubuntu).
• Managing VOIP systems and IP telephones.
• Network design infrastructure and implementation.
• Managed, installed, configured, upgraded, and performed troubleshooting networks.
• Provide various (Business Solution integration) for different Types of organizations.
• Create weekly reports of problems and solutions.