Senior Instructor and Consultant
Global Knowledge
Total years of experience :24 years, 9 Months
Senior Instructor and conslutant
Highlights :
• Effectively served as a part time teacher in the IT department.
Key Projects to Credit:
• IP Telephony Project; Cisco BE-6000 (Call Manger/Unity/Jabber), Tele-Presence, Billy Blue accounting.
• Wireless Project; Airwave, Aruba-6000 Controller, AP-135 Indoor & AP-175 outdoor Access points.
• Caching Project; Blue Coat Proxy SG 9000 Series & CSS Cisco Load Balancer.
• Security Project; Cisco ASA 5540, IPS-4240, IDSM-2, FWSM, ACS Server, and PaloAlto UTM.
• WAN Project; Cisco 7606 Routers & Juniper J2320 Router with MPLS links (L2 & L3) 1G/100M.
• LAN Project; Cisco Cat6513 & Cisco Cat450X Series.
Key Responsibilities :
• Spearheaded the network team in handling new projects, implementations and upgrades for seamless functioning of activities leading to optimal growth chart of the college.
• Instrumental in monitoring and controlling networks, consequently aided and troubleshot the network infrastructure daily, whilst ensuring strict adherence to institute’s policies and procedures.
• Evaluated and identified organizational needs to establish operating procedural standards/workflow, thus maintained disaster recovery plans and assessed latest/most innovative technologies, to help college achieve established goals in an efficient and effective manner.
• Ascertained the accurateness of topology diagrams and kept a record of all network documents, simultaneously executed quality assurance strategies for network infrastructure and various other related services to consistently chart out strategic long term goals and objectives.
• Influential in rendering advice and making suggestions for the purpose of improving performance along with extending further enhanced network solutions to ensure smooth functioning in an efficient and effective manner.
• Imparted training to fellow ITS team members and college staff as essential to chart out short and long term strategic objectives with corresponding milestones.
• Streamlined the preparation of various reports pertaining to traffic patterns, utilization, downtimes and performance review, thus submitted the same to the senior management for further decision making.
• Researched and analyzed latest technological advancements, monitoring software use licenses and providing secure access to system users.
Key Responsibilities :
• Effectively installed, maintained and troubleshot various networks as per standard networking protocols for better workflow in compliance with organizational policies and standards.
• Provided turnkey solutions to various sights encompassing the design of infrastructure (1st, 2nd, 3rd Fix, Testing and Commissioning, selecting Fiber cables (indoor, outdoor), UTP Cables, i-Patches, panel Bus, Rack Managers and Racks in line with organizational standards.
• Managed the configuration and maintenance of day to day work activities inclusive of Routers, Switches, ASA, ACS and Cisco works along with testing and evaluating network systems to eliminate problems, made improvements, escalated unresolved issues to various other Senior Network Engineers for timely solutions.
• Created/maintained operational procedures and network documentation, to accomplish greater operational effectiveness/ efficiency.
•Performed regular system checks and preventive maintenance to ensure optimum system performance. Investigated network issues and errors to determine causes, recommended/implemented corrections for efficient troubleshooting.
• Recommended upgrades, patches and new applications/ equipment, troubleshot network performance issues and created/ maintained a disaster recovery plan, extended technical support/ guidance to users, to ensure smooth operation of communication networks to provide maximum performance and availability for users.
• Executed an array of network administration functions pertaining to backup, data recovery and system installation. Examined day-end system performance reports for analyzing system anomalies and effected immediate remedial measures.
Key Responsibilities :
• Identified business infrastructure requirements, advised management on networking solutions, developed network infrastructure and implemented the same along with appropriate data security procedures.
• Formulated, evaluated and implemented IT solutions, policies and initiatives to enhance the quality/ effectiveness of strategic goals and operational efficiency, thereby incorporated enhancements in current IT infrastructure by analyzing areas for improvement, investigating new technologies and making recommendations to upper management for further corrective measures.
• Oversaw the design, implementation and operation of LAN by means of Cat 3550, Cat 2948G, 3Com 4226T, D-link switches and WAN via Cisco 3845, Cisco 3640, Cisco 2800, Cisco 1700 Routers along with WIC, VIC and ISDN Modules based on operational standards of the organization.
• Influential in configuring and maintaining WAN Connections with FRAM-REALY, ISDN PRI, ISDN BRI, LEASD Lines, Security Policy using Pix Firewall 515E, ACS server, Websense URL-Filtering, Content Switching Solution by CE565, CSS11000 and Network Management via Cisco Works LAN Manager Solution ver 2.5.1, Solar Winds and NAM Card.
• Ensured procedural adherence and resolved technical difficulties by identifying areas of obstruction and provided effective solutions.
• Troubleshot and rectified network issues, thereby monitored backups, anti-virus updates and other technical matters to enable glitch-free operations along with ensuring integrity and security by devising and installing file back-up and network security systems.
Key Projects to Credit :
• Egyptian Customs Cargo X-ray Project, Egypt
• United Arab Emirates Cargo X-ray Project, UAE
Key Responsibilities :
• Instrumental in supporting the prepress computer network comprising of more than four Hundred computers and associated network components to formulate long and short term strategies for enhancing organizational revenues.
• Pioneered in rendering training and support for Palamar and Al Ahram personnel operating and maintaining the network to consistently chart a rising business curve for company services.
• Provided technical assistance to other field operation personnel on location to assure that work is carried out in accordance with set schedules and procedures.
• Worked in close collaboration with the Field staff to implement appropriate policies along with managing work flow and communication.
• Fostered effective channels of communication with engineering personnel to resolve unusual problems in system operation and maintenance, ascertaining smooth workflow.
• Devised and implemented network upgrades inclusive of Apple, PC and UNIX computers encompassing Cisco routers/switches and Network General Sniffers as per standard networking protocols.
•Kept abreast of latest technological advancements and utilized the potential of the same to respond to the distinctive needs of the organization.
Previous Professional Experiences :
• October 1998 - March 1999: Electrical Engineer with Petro Jet Oil Service Company, Egypt
• October 1997 - September 1998: Field Service Engineer with Nassar Plastic Company, Egypt