key account manager
Küçükçalık Group
Total years of experience :9 years, 1 Months
Managing Multiple Key accounts in cooperating with cross-functional &Multicultural teams.
Demonstrating knowledge of business processes and industry trends including Manufacturing, Consumer Products, and Retail.
Communicates with the company's interrelated departments including Finance, Production, and Quality Control etc. to facilitate the work flow.
Analyzing Customer data to ensure a successful customer interaction and improving decision making process.
Preparing (RFQs), negotiating price, costs, and terms of sales agreements.
Setting Business plans, forecasting & evaluating accounts' performance to ensure the account's growth.
Project management, Planning budgets, profit and loss management.
Following up inventory, ensuring on time deliveries & managing claims with quality departments
Building and maintaining strong long term relationship with the customers.
Gathering market and customer information. Identifying potential market opportunities.
Assisting in the preparation of promotional plans and marketing materials in support of new and existing products so that customer awareness of the offering is maximized.
Forecast marketing campaign growth, ROI for marketing campaigns & reports
Preparation of trade fairs and other marketing campaigns inside and outside Egypt.
Overseeing and coaching the account executives to execute on the Account strategy.
ustomer Complaints.
Achieving Sales Targets. Reviewing sales performance & KPIs.
* Demonstrating & Presenting products
* Customers order management. Follow up of sales orders and ensuring on time deliveries.
Preparation of trade fairs and other events inside and outside Egypt.
Identifying product improvements or new products by remaining current on industry trends, market
activities, and competitors.
Managing customers' complaints. Proposing corrective actions.
Managing risks. Ensuring customer satisfaction.
The international Company for Biological Products S.A.E (BIOVAX).
Identifying and qualifying new sales opportunities through emailing, phones, trade shows, website, etc.
Prepared and analyzed daily and monthly sales figures, forecasting and stock levels.
Monitored competition by gathering market place information on pricing, products, new products, delivery schedules, etc. Handling customer Complaints.
GPA
. - Faculty of Al-Alsun – B.A. English - German. 2006
. - Faculty of Al-Alsun – B.A. English - German. 2006
