IT Consultant (Information Technology Consultant)
Ministry of Public Works
مجموع سنوات الخبرة :24 years, 0 أشهر
Providing the business users with easy access to the automation frameworks via human-friendly GUIs or APIs fitting to the intended users
Designing, implementing and operating present and future automation frameworks
Controlling 5000+ Exchange users and managing 25 databases and exchange logs.
Maintaining 4 redundant Domain controlers with 12000 users.
Working with IBM Blade center with EMC Storage having 12 physical blade servers and 30 HyperV machines.
Participating in infrastructure projects as automation subject matter expert;
Making recommendations, such as suggesting appropriate hardware, software and systems
Capable of meeting high standards.
Presenting findings and recommendations to the contracted company and to the management, able to speak in front of groups and give smart presentations.
Conducting weekly training to the team mates and co-workers to elaborate them more in detail about the project in order to avoid mistakes during the process.
Capable of meeting high standards, Interpersonal and communication skills when dealing with clients
Meticulous approach to work with analytical and technical skills
Configured the data backup on daily, weekly and monthly basis with Symantec EXE, also restored data successfully couple of times as needed.
Designing, installing and trialing new systems and software, and fixing issues that arise.
Providing support to the 5 remote sites though datalink, taking monthly backup of cisco equipments on TFTP
Worked with Multimillion project of AUTOCAD, REVIT, CITRIX and web appellations.
Implemented Cisco Telepresence and a small call center for hotline.
Doing monthly preventive maintenance for cisco products and keeping backups on TFTP.
Key Responsibilities:
Expert in Server 2008/2012, Exchage 2010, databases and applications SAP, SUN, HRMS, Laser-fiche Archiving document system, Opera, Micros Fidelio, FMC, I-Tiger, Sabre SynXis, Avaya, Cisco Ip Telephony and ARUBA WiFi networks, IP TV, CCTV Surveillance system, , T&A and PA System. Expert in CRM implementation and cisco products.
Handling more than 35 virtual Servers based on VM Ware, ESXI-6 and 10 physical standalone servers (on 2008/2012 OS) providing 24/7 service to 1, 300 users
Formulating disaster recovery plans and procedures for Data Center, including hot sites for mission critical applications
Expert in Maintaining DSL/DML/DHS Storage ( Backup and Recovery tools)
Managing SLAs with vendors and customers, ensuring compliance and quick resolution of specific issues
Estimating yearly budget, Cash Flow and financial plans, and controlling IT expenditure
Developing and implementing policies and procedures for electronic data processing and computer systems operations.
Negotiating hardware and software purchases and maintaining contracts
Ensuring compliance with licensing laws, health and safety and other statutory regulations
Expert in managing moves to new office space, and ‘smart buildings’
Key Highlights
Achieved 99% archiving system availability and 98% customer satisfaction
Implemented Service desk to record all the daily calls and incidents, reduced the complaints.
Initiated and implemented the SAP B1 project enhance the Accounts and HRMS
Designed and implemented physical security and access control system for the future growth of property(around 215 locations are monitored through milestone surveillance 24/7)
Key Responsibilities:
Contributed a major role in the implementation of CUCM, Data Center in Marafie group, IKARUS Petroleum, Symphony Kuwait
Provided full backend support to Cisco Call Manager of Ministry of planning Kuwait, Symphony and Al Tijaria Tower.
Implemented and designed the IP Telephony structure on multi-tenant Smart towers
Sound knowledge of routing protocols - RIP V1/V2, OSPF, IGRP & EIGRP
Fully aware about Back-up and restore of all critical resources including router & switches IOS, Outlook, DHCP, DNS
Well understanding of Bridging and switching concepts and Virtual LAN technologies
Fully supported, configured, maintain and upgraded corporate customer’s networks and servers
Configured and administer Windows FTP server, windows deployment server( WDS), windows server update services ( WSUS),
Extensive knowledge in BACKUP and restoration.
Maintained a checked on daily backups, all system interfaces, Server hardware, and logs.
Assigned daily jobs and checklists to IT staff, trained them on all needed theoretical and practical procedures, troubleshooting and support within corporate standards.
Followed up all claims that are being forwarded to IT Dept., applying the theory of trouble tickets.
Documented, archived all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.
Developed and adapted ideas that bring IT services to a higher level.
Key Responsibilities:
Designed Datacenter, Installed new / rebuilding existing servers and configure hardware, peripherals, services, settings directories, storage, etc. in accordance with standards and project/operational requirements
Developed and maintained installation and configuration procedures
Researched and recommended innovative, and automated approaches for system administration tasks
Identified approaches that leverage resources optimally and provide economies of scale
Performed daily system monitoring, reviewed system and application logs, and verified completion of scheduled jobs .
Performed daily backup operations, to ensure required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Created, changed, and deleted user accounts as per request
In-depth knowledge in Microsoft Windows sever 2008 Active Directory
Applied OS patches and upgrades on a regular basis, and upgraded administrative tools and utilities
Maintained data center environment and monitor equipment protocols like DHCP, DNS, TCP/IP, HTTP, POP3, RIP.
Assisting IT project managers, database programmers and web developers
Communicating regularly with technical, applications and operational staff
Further refining the ‘physical design’ to meet system storage requirements
Mapping out the ‘conceptual design’ for a planned database in outline
Developing, managing and testing backup and recovery plans
Controlling access permissions and privileges
Ensuring that storage, archiving, backup and recovery procedures are functioning correctly
Diagnosing and fixing problems or potential problems with the network and its hardware,
software and systems
Monitoring network and systems to improve performance
Maintaining existing software and hardware and upgrading any that have become obsolete
Budgeting for equipment and assembly costs
Facilitating daily backups and held responsible for overall reliability of the system on 24x7 bases
Establishing network by evaluating network performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network policies and procedures.
Protects organization's value by keeping information confidential.
courses: Certification and Training: ITIL® Certified CCNP VOICE Certified (CUCM V8.0) March 2012 MCITP Enterprise Administrator (Windows Server 2008) Cisco Certified Network Associate Routing & Switching (CCNA) Microsoft Certified systems Engineer (MCSE, MCAP, MCP) on windows 2003 server Oracle 10g administration level from CAMS Kuwait Network Administration from AL Ula National Institute of Kuwait. Web and graphic designing from CAMS Kuwait Diploma in computer applications DCA (Aptech Computers India Ltd.) Advanced Diploma in Computer Hardware and Software ADCA (From Research Programming Center Srinagar Kashmir)