Joaquim Dias

Delivering administrative support at the Officers’ Training Institute (Qatar Armed Forces).

Responsibilities:

Professional and flexible administrative support to Directing and Academic Staff, the Qatar Armed Forces, and all other internal and external Stakeholders.

Expert user of the Officers’ Training Institute (OTI) Learning Management System (LMS); creating and deleting staff and student user’s roles and ensuring that course information and related documents are uploaded and organized effectively.

Maintaining paper and electronic student record system, analysing, manipulating and extracting data to produce regular reports and management information.

Administrative and logistic processes to support visiting speakers (including travel, visa, hotel and other in country arrangements) and well versed in SAP (Purchase Order, Business Expenses, Petty Cash).

Production and circulation of documents and course material in support of OTI programmes.

Management of OTI classrooms, syndicate rooms and other facilities to ensure that they are well maintained and equipped for use.

Organization of meetings and events, including the timely distribution of papers, following up agreed actions, acting as clerk to meetings.

Supervise administrative support for an oil & gas trading company.

Responsibilities:

Leading at team of 5 in preparing of all communication and reports associated with the business.

Preparing business quotations and maintaining financial records.

Ensuring effective communication between clients and vendors.

To manage airline reservation and ticketing for support /service for clients.

Responsibilities:

Allocation and supervision of 8 staff to projects.
Coordinate and maintain records of staff.
Setup and coordinate meetings between stake holders.
Maintaining business accounts and reports.

Provision of quality service to Qatar Airways passengers in respect of check-in, boarding, special services, and baggage handling, leading a team of 25-30 agents.

Responsibilities:

Supervision of first contact between the Airline and its customers and ensure that the highest level of service was provided .

Ensure that airport passenger operations met Qatar Airways standards, safety and security policies and conformed to International aviation regulatory requirements.

Liaison with ramp, Ground handling agent staff and support airport services handling to ensure timely aircraft dispatch.

Resolving /supervision of passenger queries.

To provide training and mentoring to new staff and periodic performance reporting

To provide customer service to passengers and assist with all travel formalities.

Responsibilities:

Performing check-in for various customer airlines.
Performing Travel document checks (passport and visa).
Boarding passengers to ensure on-time departure.

To provide administrative service for an aviation company.

Responsibilities:

Full spectrum of administration duties.
Maintaining and upkeep of filing system and simple accounting duties.

To manage Airline reservation and ticketing for passengers.

Responsibilities:
Computerized reservation of domestic and international air ticketing.