علاء الجريري

IT Support at AKTCO

• Jordan - Amman
• My current job since December 2012

Khalifeh Advanced Est.
Audio Visual Solution Provider. AKTCO
Maintenance Contracts with many local companies Dec.2012 - tell now
Position 1: IT Technical Support
• Spare parts tracking with vendors.
• Maintain Computers \[Pc’s, Laptops\] and Printers and other hardware parts.
• OS Troubleshooting
• Help Desk
• Improving Service Delivery.
• Anti X engine Platform as Kaspersky Admin Kit deployment.
• Backup procedure for Client/Server Based systems.
• Supporting Mobile Apps.
• Solving some issues remotely using remotely application as AnyDesk, TeamViewer.
• BCE. Install / Reinstall OS on PCs.
• Active Directory Management.
• File Sharing and Print Service Support.
• Windows Server installation \[2003, 2008, 2012\] and domain configuration.
• Computer Maintenance.
• Customer Care.