IT Administrator
MALOMATIA
Total years of experience :16 years, 7 Months
Administration, Troubleshooting & Monitoring of the servers.
Administration of Windows active directory services.
Install, configure and manage windows file server and storage systems.
Install, configure and manage the Windows print server.
Install, configure and manage WDS server.
Install, Configure and day to day maintenance of anti-virus systems and windows update server.
Manage the backup and restore systems.
Providing the IT Technical Support to the entire call center employees.
Managing incidents, Service Requests & CR through different communication channels as phone, email, ticketing systems and direct walk-ins, providing support to the users in an ITIL environment.
Supporting C-Level Board Executives for any IT related issues.
Follow-up with Suppliers and Service Centers.
Escalate and Follow up with the different IT teams
Installing and Basic Administration of Network Devices
➢ Administration of Windows active directory services including user creation and group allocation.
➢ Managing incidents and Service Requests through communication channels as phone, email and direct walk-ins, providing support to the users in an ITIL environment.
➢ Providing support to users through remote sessions using remote access tools.
➢ Day to day administration of windows file server and storage systems.
➢ Install, configure and day to day maintenance of Windows 2008 & 2012 server environments, Windows 7, 10.
➢ Monitor the Helpdesk system and take the necessary actions to resolve the issue within the SLA.
➢ A key point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
➢ Provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
➢ Reporting to IT Service Delivery Manager on status and escalations, if any.
➢ Installing and Basic Administration of Network Devices.
Install, configure and day to day maintenance of Windows 2008 & 2012 server environments, Windows 7, 10 and OSX.
Install, configure and day to day maintenance of windows active directory services.
Install, Configure and day to day maintenance of anti-virus systems and windows update server
Install, configure and manage the Windows print server.
Install, configure and manage WDS server
Install, Configure and day to day maintenance of anti-virus systems and windows update server.
Provide L2 & L3 support to the internal users in HO as well as in remote sites.
Played a key role in different IT projects like AD migration (laptops, desktops & Mac Books) and O365 roll out for around 500 users.
provide a support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
Monitor and day-to-day management of a team of IT technicians, including managing workloads of the team and reporting back to the IT manager and regional IT management.
Perform random site audits on technical infrastructure to ensure adherence to latest company IT and Health & Safety guidelines.
A key point of contact for contractors or external suppliers and clearly communicate technical issues and company standards.
Provide the basic training the users.
Support the MAC and Linux users for hardware and software related issue.
Install, configure and day to day maintenance of Windows 2008 & 2012 server environments, Windows 7, 10 and OSX.
Install, configure and day to day maintenance of windows active directory services.
Install, configure and manage windows file server and storage systems.
Install, configure and manage the Windows print server.
Install, configure and manage WDS server
Install, Configure and day to day maintenance of anti-virus systems and windows update server.
Manage the backup and restore systems (Symantec backup Exe).
Supporting C-Level Board Executives for any IT related issues.
Provide L2 & L3 support to the internal users in HO as well as in remote sites.
Played a key role in different IT projects like AD migration (laptops, desktops Mac Books) and O365 rollout for around 500 users.
Monitor the Helpdesk system and take the necessary actions to resolve the issue within the SLA.
Provide the basic training the users.
Maintain the hardware and software inventory.
Follow-up with Suppliers and Service Centers.
Support the MAC and Linux users for hardware and software related issue.
Installing and troubleshooting different types as POS Systems (Micros.IBM…)
Diagnose, analyze and resolve the issues of Laptops, PC and hardware peripherals.
Providing the day to day technical support to the corporate office users and the outlet users for different types of problems (OS, Application software’s, hardware...)
Training the Users regarding effective use of computer software and hardware in windows and other desktop environments.
Installing and updating OS& Antivirus.
Provide the support for the outlet and corporate office users through remotely using different types of application software.
Maintaining internet access firewall and VPNs.
Configuring ADSL routers and Wireless.
Biometric attendance system installation and maintenance.
Troubleshooting and repairing Hardware parts (PC, Laptops, and Printers)
Telephone support to Hospitality and Retail outlets all over UAE.
Software based Help Desk (SysAid)
Creating purchase requisitions for IT hardware/software.
Maintaining Hardware and Software inventory and Tracking.
Follow-up with Suppliers and Service Centers.
Configuring ADSL routers and Wireless Devices
Support and troubleshoot Desktops, Laptops, Printers, and Scanners etc.
Troubleshooting and repairing Hardware parts (PC, Laptops, and Printers)
Telephone support to Customers (All over Kerala).
Maintaining Hardware and Software inventory and Tracking
Chip Level Servicing (Modems, Network Cards, Printers, Scanners, SMPS, Memory Modules Etc)