Executive Secretary ( Human Resource / Technical / Customer Care )
National Electric Power Regulatory Authority
Total years of experience :24 years, 7 Months
Following are the Job Description (Duties & Responsibilities ) in Three Difference Departments of NEPRA which are as follows:-
i. Human Resource Directorate (as HR Assistant)
ii. Thermal Directorate (as Assistant to Director)
iii. Consumer Affairs Division (as Executive Secretary)
Performs a variety of administrative, secretarial and clerical duties for the department.
Looked after the Human Resource Development functions of NEPRA like Recruitment & Selection, Employee Orientation, Promotion as per policy, Placement, Training & Development, Contract Employment, Leave record, Maintenance of Personal Files of each employee, etc.
Daily mail handling, screening telephone calls, traveling arrangements & protocol of Director.
Drafting routine letters, taking dictation, drafting and typing correspondence, working papers for Authority and preparation of reports & presentations independently.
Coordinates and participates in office support functions of department’s goals/objectives.
Keeping all types of record like petitions, cases etc, in a way, for easy access and retrieval.
Schedule appointments/meetings and coordinating with other departments and establish appointments priorities
Schedule appointments/ meetings and establish appointment priorities;
Prepare Analysis reports and presentations on important issues;
Maintain policy and confidential files, records and documentation in a mannere that retrieval is easy;
Other assignement as assigned by the Director;
Handling of Customer Care Issues of about Eight Distribution Companies of Pakistan's Jurisdiction.
Processing of complaints of Customers according to the Rules & Procedures laid down in NEPRA Act .
Facilitating the Customers on their day to day issues, arising disputes with Distribution Companies, etc.
Managing recruiting and employment program and processes including advertising, screening, interviewing, employment verification, employment offer etc.
Drafting letters, taking dictation, typing etc.
Prepare and maintain related recruiting records and reports.
Partner with employees to communicate human resources guidelines, policies and procedures.
Works collaboratively with Director HRD to provide appropriate and timely assistance.
Maintaining/Processing of Leave records of nearly 200 employees of NEPRA.
Processing Promotion, Up-gradation/Elevation Cases of employees as per policy of NEPRA.
HRMS Implementing ORACLE with proper Licensing and Support of ORACLE Corporation.
Staff Head of Director General Secretariat and assisted DG as Head of Training Coordinators in organizing Training Courses, Workshops & Seminars for the officers and executives from public & private sector organization in the area of Human Resource Development & Management (HRD/HRM), Employment Promotion and current burning topics like WTO, Poverty Alleviation etc. which includes Internal & External Correspondence, arrangement of Resource Persons/ Speakers, managing programmes of the courses, issuing press releases & administrative matters, etc.
Also served the Administration Deptt:, the work assignments includes personnel matters like issuing orders, leave records, day to day correspondence & matters related to organizing the training courses & managing personal staff of DG Office as PA, etc.
Scrutiny and processing of the Admission forms, typing work, preparation of date sheets for higher secondary examination, etc.
All duties of Personal Assistant i.e. Routine Administration, Correspondence, Agreements, Taking Dictation, Typing, Word Processing, Attending Calls etc.
Worked as Member of Creative Literacy Project
Delivering Lectures on DOS, Windows, MS-Office, Internet etc. Managing Syllabus of Computer Courses from one week to three months duration.
GPA : 3.4 (Percentage = 85%) Throughout First Position in the Semester Systems in the MBA Class participated in Management Seminars & Activities Presented by College Shield in the Second Semester on internal assessment
with A Grade, 72 % Marks
