praveen kumar ambakanti

IT Administrator at Guardian Insurance Brokers

• United Arab Emirates - Abu Dhabi
• My current job since June 2013

• Updating and monitoring IT user accounts.
• Planning, Managing and monitoring of backups in multiple locations.
• Attending end users complaints with respect to Network, Desktop/Laptops, hardware, software and network printer related troubleshooting.
• Maintaining up to date Antivirus levels on all machines.
• Working on Active Directory accounts, configuration of Desktops & Laptops.
• Proficiently implemented Security Restriction to users.
• Configuring and Troubleshooting of Mail Client (MS Outlook, Outlook Express)
• Providing maintenance support and break-fix solutions.
• Prepare the documentation for all the processes i.e. implementing change control procedures.
• Producing reports for senior managers.
• Troubleshooting technical problems and implementing solutions.
• Liaising & meeting with external suppliers of IT services.
• Purchasing of IT Equipment and software in line within agreed budgets.
• Supporting a multi-site IT infrastructure of at least 60 employees.
• Responsible for the fast and accurate troubleshooting of reported faults.
• Providing technical support via helpdesk systems for all applications.