IT Manager
KHARAFI NATIONAL Company
Total years of experience :18 years, 10 Months
• Managing an IT team to support and administer software, hardware and information systems for many projects in different locations.
• Designing and implementing huge Computer networks in different remote projects and connecting them all together with the head quarter. Example of Mega projects: El Shabab and Damietta power projects.
• Performing installations, maintenance, and repairs on customer equipment and presenting reports to the customers.
• Developing project plans, installation plans, and escalation plans.
• Plan, control the operations of information systems.
• Understanding customer technical and business needs to Assess and Plan business impact of technical decisions.
• Attending regular Customers’ meetings, providing onsite activities reports and communicating Service Value.
• Conducting customer presentations, organizing and presenting information to convey major points clearly and persuasively.
• Maintaining a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.
• Managed and Scheduled projects of VSAT installations.
• Solved clients site problems with coordination of application and field engineers.
• Assured the delivery of all needed equipment as required by clients.
• Planned installation procedures.
• Assured the delivery of all needed equipment as required by clients.
• Attended meetings with sales, clients and technical department to set the final arrangements before installations.
• Installed, tested and configured CISCO switches and routers to implement VPN between different projects.
• Handled customer-relations problems promptly and appropriately, escalated issues according to established procedures.
• Supporting ERP system - Enterprise resources planning including most of business modules.
• Administrating Solaris on SUN servers and workstations.
• Administrating Data General UNIX (DG/UX)
• Administrating ORACLE database under Unix and Windows 2000 server platforms.
• Managing Windows 3.11, 95, 98, 2000 server/professional.
Networking System Engineer (UNIX, Windows 2000 and Oracle administration concepts)
• Scheduled Meetings with the clients to present company products.
• Prepared & Presented quotations and offers.
• Software support for different company products.
• Managing Windows 3.11, 95, 98, 2000 server/professional.
• Administrating Transcend network management software.
• Administrating Data General UNIX (DG/UX).
Software Skills Development Program. Courses Attended at (IDSC-ITI): * Introduction to Management. * Introduction to Marketing. * Technical writing. * Developing Communication Skills. * Problem Solving Techniques. * Software Project Management. * Introduction to Operating Systems. * Introduction to Computer Networks (ISO Model). * Introduction to Modern Databases. * Windows NT Administration. * Introduction to UNIX Operating System. * UNIX Shell Programming. * UNIX System Administration. * TCP/IP Concepts and Implementation. * ORACLE Administration Concepts.
• B.Sc. in Communication and Electronics, June 1995, Faculty of Engineering, Ain Shams University. Very Good with honor degree.
• High School: Collège de la Salle (Daher) “French”.