Senior Advisor, Change Management & Leadership
Alexandria Appliance Service
Total years of experience :20 years, 3 Months
• Supporting corporate processes that identify employees with leadership potential and developing capabilities with appropriate programs and job assignments
• Utilizing coaching, assessment and feedback skills to assess employee abilities and potential for assignments at the executive and manager level
• Designing, developing and coordinating training and development programs to support incumbents or candidates for executive and management-level positions
• Providing consulting and advisory services in a variety of contexts, including succession planning meetings, high potential identification and development, one-on-one coaching, employee assessments, and in meetings with Corporate and Executive management
• Participating in the compilation and associated analysis regarding slates of candidates for various positions and for program participants
• Provide expertise on leadership development to the company and to further the development of our leaders in line with the company Strategy and Values and as a senior member of the team, contribute to its overall management & development. Provides In-house Coaching and conducts Assessment and Development Centers. Drives the development of the Talent Management Strategy.
• Provide support to the business on ensuring successful people alignment to change initiatives. Advises on appropriate interventions and implementation strategy.
• Collaborated with channel experts, procurement and vendors to develop and implement marketing plans and promotions for supplier’s associates
• Partnered with cross-functional teams to develop impactful campaigns to engage supplier's associates
• Monitored competition and market trends and translated consumer attitudes into new directions
• Partnered with analytics team to find paramount avenues to push perks internally with suppliers
• Assessed current business and articulated the value proposition and key messaging whilst continually refining to optimize proposition against competitive and customer context
• Managed program assets including, digital, social, and targeted offers
• Recommended key merchandising categories and market opportunities that continually created “wow” member experiences
• Analyzed program results to ensure operational excellence that drives profitable sales
• Drafted creative strategy briefs, supervised the implementation of integrated marketing campaigns and ensured that all projects were delivered on time and within budget
• Supported the Store Manager in the management of store functions as well as meeting and exceeding sales, unit and profit targets as outlined in the AOP (Annual Operating Plan)
• Played a lead role in coaching and directing store associates to ensure optimal store performance
• Ensure the delivery of augmented customer satisfaction in all areas of sales and service
• Supported the Store Manager in the expectations of customer satisfaction, safety, sales and profit goals
• Set the example with following policy, the established processes and adhered to compliance
MBA