Customer Service Specialist
Smart Deign Engineering Consultancy
Total years of experience :24 years, 10 Months
1) Answering customer’s calls and communicating through Emails.
2) Attending walk-in customers and discuss the projects.
3) Maintaining clients record in excel file as well as managing the file for further use.
4) Coordinating with client about their project and providing them information as per Municipality portal.
5) After customers approval submitting the drawings in municipality website.
6) Updating customers about their projects on regular basis.
7) Assigning the work to subordinates once it’s approved from client.
8) Supervising from a simple sketch to the completion of the project in Abu Dhabi municipality.
9) Making AS PLANNED based on the GIS coordinates provided by municipality.
Team Coordinator (Investigation and Resolution Unit)
Responsibilities as a team cord included but were not limited to
1) Evaluating Calls and Order Processed for change of ownership and new sale and correcting them.
2) Outbound support/troubleshooting for GPRS and Black berry customers making Blackberry accounts, maintaining the data for new and old handset settings for the team.
3) Outbound support for General/Information desk customers troubleshooting new sale activation and resolve different issues that customer faces
4) Internal customer support for the management of Mobilink by internal helpline 2211 and IR support for our International Roomer customer at IR helpline.
5) Member of possible churn team, dealing with the Irate customers resolving their issues at first priorities by coordinating with different departments in Mobilink, offering them different incentives and promotions to retain them.
6) Internal backend support for retailers by deducting the amount from wrong subscriber and posting it to correct one.
7) Evaluating team calls, maintaining their roster, Productivity and adherence for their monthly score, making reversions of calls wrongly marked by Quality Assurance department.
8) Being a member of IRU recreational team, arranging trips and recreational activities for the team.
Responsibilities as a customer support executive included but were not limited to
1) Customer support (inbound) for international clients
2) Outbound telesales
3) Lead Generation and Appointment settings
Also acted as a quality Assurance Personnel and was responsible for routine tasks like daily reporting to the client, prepare and conduct product knowledge exams for the new project, live call recording call monitoring etc.
Creating Web pages
www.mice-media.com
Hardware and Software Installation/Troubleshooting
from 2000 to 2003 doing Job part time