IT Coordinator & Department Administrator
Future Pipe Industries
Total years of experience :7 years, 1 Months
• Handle all IT purchases/invoices; deal with various suppliers/vendors, negotiate pricing, terms and conditions, IT service providers externally and deal with purchase department, administrative department and accounting department for day to day tasks internally within the group companies
• Coordinate internal IT projects, assign & follow up on tasks, update management regularly about the status & advise any delays, ensure overall smooth flow of project. Projects worked on recently - 1) Lync implementation 2) Upgrading IT infrastructure for all FPI sites 3) Lebanon infrastructure upgrade 4) Du Call select implementation
• Assist the Director of IT in managing & maintaining IT budgets
• Act as a single point of contact with the Telecom provider for telecom related requests
• Manage & implement office policies
• Liaise with staff in other departments and with external contacts
• Arrange travel & accommodation for IT staff traveling to other sister companies
• Organizing and storing paperwork, documents and computer-based information
• Keep logs/records of customer complaints. Identify Major Complaints /Problems and communicate them to the Department Manager. Follow up with the concerned department to get the status of the complaints. Issue reports for the same
• Assist the Manager in organizing in-house meetings as required to coordinate with concerned departments for the finalization of procedures & development/implementation of an effective customers’ relationship management system.
• Conduct Customer Satisfaction surveys. Maintain statistics/reports of customer’s feedback in order to be able to measure it and be able to present it to the Manager as and when required. Collate & compile information for maintaining the databases/reference lists for different clients/projects
• Issue training certificates for personnel completed site training with FPI (GCC) as & when requested by Site Services / Projects department.
• To be part of the Post-Sales and Project Coordination team for our software solutions, web solutions, Multimedia and other software products.
• To prepare and look after SRS creations, documents related to client coordination, coordinating the projects with Indian Office, create projects schedules through MS Project and prepare functional specifications of projects if required. Responsible for overall picture of the project deliveries.
• Responsibility also includes streamlining and defining best practices to improve the output to achieve on-time project deliveries.
• In short, overall coordination between customers & designers & developers