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Amr Mahgoub, Senior Business Analyst

Amr Mahgoub

Senior Business Analyst

Raya Contact Center

Location
Egypt - Cairo
Education
Bachelor's degree, Computer Engineering
Experience
16 years, 4 Months

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Work Experience

Total years of experience :16 years, 4 Months

Senior Business Analyst at Raya Contact Center
  • Egypt - Cairo
  • My current job since March 2012
Contact Center Supervisor at Teleperfoemance
  • Egypt - Cairo
  • June 2010 to March 2012
Technical Support Professional at Stream
  • Egypt - Cairo
  • January 2010 to June 2010
Offshore Trainer at ECCO
  • Egypt - Cairo
  • March 2006 to September 2006
International Account Rep. at Raya Contact Center
  • Egypt - Cairo
  • October 2004 to March 2006

Education

Bachelor's degree, Computer Engineering
  • at Misr Universty For Science & Technology
  • June 2009

Specialties & Skills

COPC
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Training
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Analysis
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Customer Service
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BPO
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Languages

Arabic
Expert
English
Expert

Memberships

COPC
  • COPC RC Certefied
  • February 2013

Training and Certifications

COPC Registered Co-Ordinator (Training)
Training Institute:
COPC
Date Attended:
February 2013