Senior Customer Services & Logistics Officer
Aramex
Total des années d'expérience :23 years, 5 Mois
Senior Customer Services Representative (CSR)
• An award winner ( Best Employee 2012 ) and member of team the clearance team managing all aspects of international and domestic express delivery, freight forwarding, logistics and warehousing, records and information Management solutions, e-business solutions, and online shopping services.
• Undertook structured preparation for logistics processes, including gathering and analysing all required documents and contacts to process accurate deliveries schedules within very tight deadlines.
• Established strong business relationship with internal customers (Area supervisors, Finance, Call centre) to identify ways to develop Processes, Procedures and Guidelines, to ensure that all procedural/legislative requirements are fulfilled while delivering a high quality service to internal customers.
• Created strong links with governmental employee to facilitate the regular and special deliveries, the process includes identifying weaknesses and actions taken. Escalated critical issues to the top Management Team to take necessary actions.
Customs Clearance Agent Dec ’2000 - Sep ’2008
• Ensured deliveries of goods to respective customers within the deadlines and agreed time plans.
• Established a filing system for all documents related to shipments. Recorded and coded all files ensuring easy tracking is applied & used effectively.
• Proactively followed up and secured effective solutions for daily queries, making sure that they are resolved within accepted time frame.
• Focused on building stronger working relationships with governmental clearance team to drive improved final results.
Developed strong working relationships with Business Partners / Customers.
