Supervision
Hyatt Regency Dubai Creek
Total des années d'expérience :12 years, 5 Mois
and management of hotel events.
* Welcoming guests to the hotel in a polite, friendly and helpful manner.
* Dealing with late arrivals and assisting with early check-outs.
* Check out departing guests using the hotel’s accounting system.
* Taking payment from guests in the form of cash or credit cards.
* Answering telephone inquiries promptly & professionally & transferring calls on.
* Being a point of contact for guests should they have any queries.
* Arranging for brief tours of the hotels rooms and facilities.
* Operating switchboard and directing calls appropriately.
* Dealing with and resolving customer complaints.
* Checking function sheets.
* Managing group bookings for conferencing, the restaurant and accommodation.
* Keeping up to date on all hotel products, services, pricing & promotional offers.
* Completing the night auditing procedures with accuracy and attention to detail.
* Maximize sales revenues through up selling and marketing programmers.
* Provide information and literature about the hotel in person and via telephone.
* Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift.
WORK EXPERIENCE
ArtEvents Orlando-USA
Events Executive 2015 - 20016
Role:
* Responsible for revenue generation and also encouraging repeat business.
* Working closely with exhibition organizers, stand designers and contractors.
* Developing, implementing and managing events. Organizing trade fairs, conferences, away days, product launches.
Events
Exhibition
Marketing
Dealing with the client
Managing all group rooms and banqueting processes and procedures.
* Liaising with clients at a high level. Making sure that insurance obligations are adhered to.
* Overseeing procurement of catering, audiovisual, security & rental needs. Managing relationships with sponsors.
* Preparing delegate packs and promotional material. Maintaining a calendar of events for effective long term planning &
management. Supervising & coordinate the activities of personnel, subcontractors & vendors. In charge of accommodation,
schedules, travel, day plans and registration procedures.
Rivas Herrera -
courses: Photography Course Chipewwa Falls, Wisconsin – U.S.A. 2003 to 2004 Conferences & Seminars Attended: • “Political Interaction”