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Anzar Ahmad

Call Out Officer

Abana Enterprises Group Company

Location:
Pakistan
Education:
Master's degree, Economics, accounting
Experience:
20 years, 7 months

Work Experience

What's your work experience? Your experience is one of the most important sections in a CV.
List all relevant responsibilities, skills, projects, and achievements against each role.  If you're a fresh grad, you can add any volunteer work or any internship you've done before.
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Total Years of Experience:  20 Years, 7 Months   

July 2016 To Present

Call Out Officer

at Abana Enterprises Group Company
Location : Saudi Arabia - Riyadh
• A part of the team of operational planning and implementation.
• Monitoring of Site(ATM) handling and taking over processes.
• Maintaining service data for further reporting and invoicing.
• Responsible for crew deployment and duty roaster to complete daily replenishment tasks.
• Dispatching of teams to replenish the ATM’s on daily basis.
• Assisting field teams in trouble shooting several issues related to ATM & CIT.
• Controlling the smooth transactions like opening and closing of tickets on ERP.
• Assisting the Call Out Technicians to complete the tasks within the described SLA (Service Level Agreement) provided by the Banks.
• Maintaining the Uptime by 98%.
• Coordinating with bank and customers to complete and run smooth operation in Western Region (KSA).
• Coordinating with HR, regarding the issues related to the field staff.
• Compiling Daily Operations Report, Overtime Reports, Allowances, Daily Uptime Analysis Report, SAMA Report and Service Calls Report.
• Responsible for the deployment of replenishment teams and call out teams on daily basis.
• Responsible for Daily Attendance, Annual Leaves planning and deployment of all the employees.
• Coordinating with Bank, CMC (Cash Management Center) and customers for smooth operations.
• Maintaining stock reports on daily basis to avoid any discrepancy and unavailability of stocks.
November 2011 To June 2016

Principal

at Pakistan Grammar School
Location : Pakistan - Lahore
• Improved school leadership.
• Improved achievements by focusing on the quality of education.
• Having good relations with the parents of the students.
• Improved the discipline and education quality day by day.
• Managed 15 employees in the school quite efficiently.
• Managed accounts of school.
• Managed people, data and processes.
• Taught Grade VIII to X level students for 4 Years
August 2007 To October 2011

BDE

at standard Chartered Bank
Location : Pakistan - Lahore
One of the most senior BDE’s of the department.
• Achieving daily sales targets which leads to achieve monthly targets.
• Managed the Clients Accounts Opening and Closing process.
• Worked as an acting sales manager of 20 BDE’s in the absence of the Sales Manager.
• Excellent command on the products of the bank.
• Remarkable relationship with the clients.
• Having good repute in the department and the senior management.
• Having the ability to work under pressure and strict banking environment
August 2003 To July 2007

Accountant & Sales Tax Consultant

at Steel Forming Industry
Location : Pakistan - Lahore
• Maintained firm’s accounts for the period of 3 years.
• Reconciled the banks statements.
• Preparing of asset, liability, and capital account.
• Maintained the record of Purchases from Pakistan Steel Mills.
• Managed the import documentation with all the banks.
• Maintained the record of sales and purchases from all the clients.
• Filing of Sales Tax Returns at the end of every month.

Education

What's your educational background?
Let employers know more about your education; remember, be clear and concise.
May 2003

Master's degree, Economics, accounting

at Punjab University Lahore
Location : Pakistan - Lahore
Grade: 50 out of 100
Major Subjects are:
International Economics,
Monitory Economics,
Agriculture Economics.

Specialties & Skills

MS Office

Book Keeping

Team Managment

Business Management

Operational Management

Accounting

Marketing

Major Accounts

Languages

Do you speak more than one language?
For some jobs, fluency in one or more foreign languages is a plus, so add your language skills to get better results.

English

Expert

Hobbies and Interests

Share your hobbies and interests so employers can know more about you.
Help employers know more about you by looking at your hobbies and interests

Reading Books, Internet Surfing, Watching Cricket

I like to read books and give almost 30 min daily for this hobby. i also use internet for my daily use of questions and queries.

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