Deputy Supervisor
Voici La Mode, Marks and Spencer
Total years of experience :8 years, 10 Months
Presenting a professional and friendly first impression of the company to all customers
Staff organising and staffing sheets/rotas
Stocktaking
Responsible in price changes
Theft and loss
Organising merchandise and departmental moves
Replenishing and restocking the sales floor, always ensuring high level of merchandising
Health and Safety keeping clutter free areas
Staff induction/orientation and appraisals
Handled and implemented all merchandise, resulting in greater stock rotatio
Provided a safer workplace for staff and customers
Dealing and resolving customer complaints and nursery deliveries
Organised orders/deliveries to/from the store
Initialising all sales and promotions in-store
Initialised sales and promotions in 2 other city stores
Problem solving, handling unusual circumstances
Had full autonomy to deal with all departmental changes including layouts
Theft & Loss
Keeping Store Standards at all times
Follow up on deliveries and dates and customer care
Stocktaking POS
Microsoft Office, including Access, Word and PowerPoint
Store Housekeeping
Team Development, facilitating staff learning training, and development
Safety and security and banking, reassuring bank deposits are accurate
Handling daily sales and monthly reports
Human Resources, recruiting, performance management, and schedule workplace scheduling
Resposible in price changes, handling damaged products, and returns
Health and safety
Responsible opening and closing the store
Stock rotation
Visual Merchandising
Reducing operation costs
Team motivation
. I was also hand picked by the Directors to work alongside the UK International
team and assisted them in layout operations setting up, re fitting and refurbishing all the
Mothercare stores in all the cities in Cyprus.
My experience in sales, covers customer
service, ladieswear, baby/children, hardware, cosmetics, food and now menswear!
February 2015 -
Achievements & Responsibilities
Monitoring and appraising the team to achieve best results
Store standards
Spreadsheets/timetables/Als
Daily/weekly/annual sales reports/banking
Orders/deliveries invoice authorization
Stock taking
To identify objectives, strategies, action plans to improve short term and long term sales and earnings
Store housekeeping, keeping to a minimum/budget
Report daily to the Director
Collaborate with company Director to establish and control budgets for sales promotions
Ensuring the smooth running of the sales floor and stock room
Monitoring the team’s performance and motivating them to reach targets
Servicing the needs of existing customers-exceeding their expectations
Reaching the targets and goals set for the store
Collecting customer feedback and market research
A-levels: English Language – B Modern Greek - B English Literature – B Art – B Maths – C
O-Levels,grade A-C Maths,English Lit/Lang,French,Spanish,Greek,Art,History