Senior Technical support Engineer
Global NTT
Total years of experience :9 years, 10 Months
Handle day-to-day operations of enterprise data network; taking care of incidents, service requests, service restoration, technical support, incident management and resolution.
? Working on complex network operation, which manage the network and IT service of bank.
? Ensure reliability and high quality of service for customers via Network operations by managing networks using highly effective management methods and tools.
? Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP.
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? Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, AAA (TACACS+ & RADIUS).
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? Monitoring all DC and clients network devices, their status and health using Logic Monitor tool, add and remove device in monitoring tool, enable monitoring and configure netflow on requested interfaces.
? Work on change request and document the changes in defined tools.
? Troubleshooting on generated alarms, events, logs, system errors and polling failed devices.
? Taking care of the maintenance activities, perform code upgrade of network devices.
? Work on new induction of devices and servers as per requirements with complaining bank policy.
? Work on daily basis to close hardening gaps in network devices configurations.
? Work on solarwind monitoring tool to enhance the service.
? Working on Citrix load balancer, ceate server farm and VIP as per requirements.
Handle day-to-day operations of enterprise data network; taking care of incidents, service requests, service restoration, technical support, incident management and resolution.
Working on complex network operation, which manage the network and IT services of one thousand plus clients across USA and other countries.
Ensure reliability and high quality of service for customers via Network operations by managing networks using highly effective management methods and tools.
Interacting with clients, understanding their needs & providing technical support to clients by remotely accessing their networks & troubleshooting the issues raised.
Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP.
Setting up and troubleshoot IP phone related requests and issues.
Implementing security policies using ACL, Firewall, IPSEC, SSL, VPN, AAA (TACACS+ & RADIUS).
Settings of the networking devices, firewalls, Wireless and configurations (Cisco Router, switches, ASA, Fortigate) as per client requirement and coordinating with the client during implementation.
Monitoring all DC and clients network devices, their status and health using Logic Monitor tool, add and remove device in monitoring tool, enable monitoring and configure netflow on requested interfaces.
Work on change request and document the changes in defined tools.
Troubleshooting on generated alarms, events, logs, system errors and polling failed devices.
Taking care of the maintenance activities, perform code upgrade of network devices.
Work on the tickets using Auto Task and manage edge hub device using AEM (Auto Task datto RM)
Designing & implementation of network solutions at different customer sites.
Install and configure network devices.
Install, Configure, Manage network Services i.e. LAN, WAN, Wireless, Voice.
Configure and troubleshoot routing, switching like Eigrp, bgp, OSPF, HSRP, NTP, SNMP, port-channel, SVI, Vlan, VTP.
Perform Migration, Upgrade, New installation utilizing different Service types such as DIA, IPVPN.
Configure wireless services, installing and configuration of wireless access points.
Perform migration, new installation and upgrading Cisco IOS.
Handle and taking care of customers request and quires.
Handle day-to-day operations of enterprise data network; taking care of service requests, service restoration, technical support, incident management and resolution.
Support network operations for streamlining of business workflows in Mobily Data centers, corporate offices and sales outlets.
Ensure reliability and high quality of service for customers via NOC operations by managing networks using highly effective management methods and tools.
Configure and troubleshoot routing, switching like Eigrp, bgp, NTP, SNMP, port-channel, SVI, Vlan, VTP.
Work on Cisco ISE for endpoint security such as NAC, add and configure the switches in ISE and configure the policies.
Work on Cisco wireless with Cisco ISE for managing wireless services. i.e Guest, Self-registration portal, MAB.
Handle dot1x issues for the endpoints and troubleshoot on Cisco ISE.
Manage and enhance the services of Cisco ISE.
Configure IP Phone devices and user profile in Call manager and troubleshoot IP Phone related issues.
Troubleshoot end user issues like Internet connectivity, LAN and Wireless connectivity,
Work on wireless guest portal to provide guest internet access.
Perform technical changes and activities during MDT (Maintenance down Time).
Troubleshoot layer2/layer3 wan issues like devices neighbor-ship, vpls connectivity, devices reachability.
Configure NETFlow on devices for monitoring WAN, Uplink and interfaces utilization and tracking endpoint bandwidth utilization.
Manage, monitor all network devices, devices CPU/memory utilization, Interfaces utilization, Wan Links, related alerts using SolarWinds and Cisco Prime
Configure Cisco Prime Infrastructure, add Cisco devices, wireless access-points and schedule auto backup for configuration archive
Perform migration, new installation and upgrading Cisco IOS using technologies like TFTP.
Submit the weekly report of NOC services and performance.
Manage and enhance NPM, NCM, NETFLOW services in SolarWinds monitoring tool.
Coordinate with vendors like Cisco, STC to resolve various issues and maintain services.
Work on tickets/incidents, service request, change request and escalate the incident by prioritizing, assigning to the concerned team using Service Microsoft Console Manager (SCM)
Support the transition of projects from implementation team to operations.
Coordinate with other teams such as call center, data centers, field technicians, maintenance, engineering, etc. to resolve various issues and maintain services.
Perform network audits as per Cisco best practices.
Troubleshoot a variety of critical issues, affecting end users, server/application teams, etc.
Write and generate operation reports for overall tracking and trending of services.
Install, Configure, Manage enterprise network Services at Mobily customer sites, Flagships, FBO’s, Business and Sales Outlets.
Troubleshooting Layer 2/3 issues in Switches- like Spanning Tree, Rapid Spanning Tree, DTP, VTP, Root Guard, loop Guard, UDLD.
Creating different types of VLANS, Private VLANS, modifying Vlans and Performing Inter-Vlan Routing utilizing SVI’s, Router-on-Stick model.
Monitoring the interfaces like Fast Ethernet, Gigabit Ethernet, trunk interfaces, and layer 1&2 hardware failure or layer-3 connectivity issues in HSRP enabled Routers and Switches using Tivoli-IBM tool.
Performed troubleshooting of Cisco Routers and Switches using Routing protocols like BGP Ospf, Eigrp.
Configure NAT/PAT in switched network, investigate, troubleshoot end-to-end between the two sites.
Troubleshoot wireless issues, and configure wireless access points.
Upgrading and installing Cisco IOS using technologies like TFTP.
Collaborating with planning & designing department, Systems team to resolve network problems
Perform Migration, Upgrade, New installation utilizing different Service types such as DIA, IPVPN and
Media types like GPON, PTP and PMP.
Monitor the international and local links using
Responsible for implementing, maintenance and training.
Responsible for training of CCNA and computer networking.
Responsible for training of computer hardware and repairing.
Responsible for configuring network devices like Cisco router & switches and wireless access point etc.
Responsible for training of computer OS installation and repairing.
Complete routing, switching and troubleshooting training and got CCNP certified
