Snr Director, Business Development & Board Executive
Al Serkal Group
مجموع سنوات الخبرة :24 years, 0 أشهر
• Working closely with Managing director and Chairman of Al Serkal group, to actively secure the organization’s long-term financial growth and identifying revenue-generating opportunities for ASG, as well as managing key client relationships, in line with ASG’s overarching Mission and Vision.
• Provide market feedback to the company leadership regarding competitive offerings, prospect needs and generate product development ideas.
• Member of the board director of Al Serkal Group
• Planning and coordinating the implementation of business plans and the penetration of new markets.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operation
• Protects organization's value by keeping information confidential.
• Strategic Planning:
o To define and develop the long-term strategic goals for Business Development, in line with ASG’s overall strategic context
o To identify new revenue-generation opportunities that enhance and promote ASG’s Mission and Vision Statements Financial/Business Planning and Budgeting
o To analyze the progress of revenue-generation goals and make recommendations for adjustments/interventions as required
o To identify opportunities to bid for and acquire new projects
o To research and recommend grant and funding opportunities
o To participate in proposal preparation as needed
• Sales, Marketing and Business Development:
o To identify opportunities for both marketing and selling ASG’s products and services
o To actively close deals for new fee-for-service projects and initiatives
• Client Relationship Management
o To actively manage key relationships with existing and prospective clients
o To work closely with partners, consultants and staff as needed on the delivery of fee-for-service initiatives
o Attending meetings as required
o Undertaking other tasks as assigned
• Strategic Accounts:
o Etisalat-UAE
o Etisalat-Misr
o OmanTel
• Established productive, professional relationships with key personnel in assigned customer accounts
• Over achieved assigned sales quota in designated strategic accounts.
• Closed 2-Major contract with Etisalat UAE and other RFQ’s fro Etisalat Misr
• Generate more than US$ 7.0 Million as a revenue and US$ 9.0 Million as a booking from Etisalat UAE.
• Create and develop opportunities for growing existing business within the confines of the programme such as Field Maintenance Manage Services with Etisalat UAE and FTK Outdoor Solution.
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• In-depth understanding of financial status of account at all times.
• Maintain social contact with client personnel and regular contact about account direction, staffing, issues etc.
• Establish and maintain a role as consultant/adviser to client.
• Responsibility for highlighting issue management procedures to the client for implementation by the account team.
• Monitor and investigate 'market intelligence' using the views of opinion leader regarding pertinent issues (external/ product/competition).
• Develop new business relationships, generate and negotiate new income for NCS to an agreed annual target of US$ 7.0 Million invoiced revenue, to increase year on year
• Handling following Markets:
o UAE
o Oman
o Kuwait
o Saudi Arabia(Partially )
• Responsible for my own lead generation and appointment setting
• Managing and maintaining a pipeline
• Responding to tenders and requests for information in a timely manner
• Ensuring NCS remains proactive and responsive to prospective clients
• Interacting with other departments including the account management and technical team when handing over campaigns ensuring we fully and correctly brief in all aspects of the sale.
• Create and be accountable for all client proposals, contracts and any further documentation, following NCS procedure
• Confident negotiator and ability to ‘close the deal’
• Increase the company’s involvement with existing client
• Strong client management skills and ability to keep promises
• Capable of hands on problem-solving, with ability to generate ideas and solutions
• Strong client management skills and ability to keep promises
• Ability to cope with competing demands and to priorities tasks
• Strong communication skills in all forms including written, oral, email, telephone, and presentation
• Excellent organizational and time management skills
• A positive attitude to dealing with people
• Capable of working independently, and having responsibility as an individual
• Excellent communication and presentation skills in both Arabic and English.
• Strong relationships with key-clients (STC, Saudi Airlines, Atheeb Group, Inma bank…etc) at all levels.
• Business development (ability to identify/qualify/ manage opportunities).
• Has an ability to handle large deals and sort out the right consortium and partners
• Strong consultative skills with more than 10’th years of IT industry and solutions.
• Selling skills ability to effectively perform key sales tasks essential to winning in the market place;
• Strong level of professional skills;
• Responsible for selling IT infrastructure solutions with an annual target of $4M covering two large named accounts along with several SMB accounts
• Responsible for both new business development activities and on-going account management responsibilities
• Developed partnerships: Avaya, Cisco, Nortel, HP, Aruba, RightFax, Juniper, Recording, Billing Software, Tandberg, Oracle, SAP, and Microsoft
• Secured & facilitated business by managing sales cycles & closing deals with the sales team
• Strong entrepreneurial and leadership attitudes.
• Involved in diverse activities ranging from direct selling, to development of mass marketing campaigns, to PR and trade show representation
• Strong ability to lead teams in complex engagement pursuits;
• Very deep industry awareness and competency in Telco, VIOP, infrastructure and MS solutions.
• Great Win record is Saudi Arabia ( Saudi Airlines, Atheeb Telecom, Atheeb group Network )
Reporting to the General Manager, responsible for managing company’s entire services/projects operations while overseeing a staff of 10 and maintaining relationships with all customers.
Operational leadership in the management and growth of SLAs, over than 100 maintenance agreements with sales exceeding AED 3.0 millions
Generated over $1.2M in combined gross profits in 2006
Fostered and maintained relationships with over 200 customers, as well as with ATCOM Dealership network, which led to improved efficiencies and better information sharing
Manage turn key Projects of IP call centers solutions.
Pre-Sales and technical support for Projects team
Bid preparation with sales team and RFP compliance.
Project Management: to insure the proper planning, implementation and commissioning of key Avaya projects as per agreed cotractual terms & conditions with the customer (Al Ansari Project in Abu Dhabi and Dubai)
• Provides expert judgment and analysis for the design, development and implementation of technical products and systems.
• Develops, publishes and implements system documentation, test plans, and disaster recovery plans.
• Prepares activity and progress reports reflecting the information about the project functions.
• Coordinates the production of products throughout their lifecycle, from strategic definition to end-of-life planning.
• Provides technical supervision to project team members.
• Investigates, analyzes designs, develops and implements cost effective solutions to business issues, business sponsored initiatives, and supports quality systems.
Responsible for Day to day operation and Maintenance works of 4500 extensions, 150 Co-lines and 150-ISDN channels exchanges Including Subscribers dealing, Faculty, Staff & Students. Administration & Monitoring and ensures execution of routine maintenance jobs of Exchange Equipment.
Assistance for reviewing and improving internal process in order to comply with It standards.
Works with IT department and vendor support to resolve
issues with the operation of the dialer.
Reporting to the Director of IT, managed a staff of 2 in supporting 24/7 AUS operation, responsible for all telephony systems for AUS.
Proposed and conducted training sessions for helpdesk to support MIS, operations and accounts departments… Initiatives increased tech skills of users (call centre agents).
Designed experiments that became test bed for Cisco IP Telephony and Cisco Unity.
Evaluated capabilities and costs for AUS IT projects and services.
Manages the technical analysis of product implementations,
modifications and enhancements to product in accordance with specific AUS specifications and implementations
Designed and implemented a help desk to serve the needs of 750 employees and 4200 students.
Performed daily PABX administrative tasks including adding and deleting users, setting up shared areas, controlling data access, and managing Intuity voice system.
Managed the migration from an AVAYA System to CISCO-IPT.
Installed and supported Video conferencing in AUS and US university training and supporting users in the new environment.
Designed and implemented a voice and LAN infrastructure using T1’s and Cisco equipment integrating legacy PABX systems with the new infrastructure.
• Support Avaya systems.
• Help sales team in pre-sales and closing deal.
• Successfully implemented multiple IT projects ranging from $40K to $150K, provide the technology knowledge and vision to support the company’s business objectives, and evaluate and recommend all software for business processes.
• Handled first-level support of LAN and Advance level of AVAYA PABX system issues for the company.
• Established and maintained productivity training of end users and supported all shrink-wrapped software applications.
• Reduced customer service engineers hours by analyzing the types of customer calls, developing a flowchart of the customer call process, evaluating and selecting an Integrated Voice Response (IVR) system to place in the contact path to customer service, and developing a database file of all customers that included customer account number, balance, next delivery, and last posted payment that was refreshed nightly and updated in the IVR system.
• Successfully installed, configured, administered and maintained Avaya Definity (PBX) of Prologix, G3Si, and G3R versions at major customer sites in UAE… Worked with 290 customers.