asmaa mahfouz

Carry out secretarial and contracting with the various funding agencies that fund the General

Receptionist (training )
*Guests of the hotel reservation either by phone or other
* Welcome customers (Bell)
* explain the prices of the hotel offers rooms Answer
*Full readiness to assist guests

Move the reception is always at the service of hotel guests

The hotel was a residence for students of expatriate
I'm doing as an Receptionist
Do I explain the system of housing and prices
As well as overlooking the hotel fully

Basic Business Skills Acquisition (BBSA)
Sponsored by the Future Generation Foundation (FGF)
Training
Developed Language and Computer skills.
Enhanced Presentation & Project development skills .
Acquired basic business skills including: marketing, sales, banking, accounting, business correspondence and report writing.

Graduate Resource Program (GRB) Assiut, Egypt
Sponsored by (FGF)&Dale Carnegie
Training
 Dale Carnegie seminar(communication skills):
o Self-confidence.
o Building relationships.
o Develop leadership.
 Dale Carnegie customer service:
o With customers relationships.
o Resolving conflicts.
o Decision making.
 Dale Carnegie negotiation:
o Personal credibility.
o Communication skills.
o Negotiation tactics

English Language center
Developed English Language