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بكر عبابنة, It technical support

بكر عبابنة

It technical support

Ministry of education and higher education

البلد
قطر - الدوحة
التعليم
دبلوم, Computer Programming and System Analysis
الخبرات
22 years, 7 أشهر

مشاركة سيرتي الذاتية

حظر المستخدم


الخبرة العملية

مجموع سنوات الخبرة :22 years, 7 أشهر

It technical support في Ministry of education and higher education
  • قطر - الدوحة
  • أشغل هذه الوظيفة منذ أبريل 2017

It technical support

IT Technical Support في Discovery for Computer and Networking
  • الأردن - اربد
  • نوفمبر 2006 إلى نوفمبر 2015

• installing and configuring computer hardware, software, systems, networks, printers, scanners, routers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing LCD & LED monitors, mainboards, chargers, hard drive, printers.
• installing networks infrastructure, installing and configuring Microsoft windows 2000, 2003, 2008 and 2012 servers, ISA, Forefront, dhcp, wireless devices, utp lan.
• installing and configuring DVRs, security cams, finger print.
• lost data recovery.
• Tablet firmware (android, ios ).

IT Technical Support في Granada College
  • الأردن - اربد
  • أكتوبر 2004 إلى أغسطس 2006

• installing and configuring computer hardware, software, systems, networks, printers, scanners, routers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing LCD monitors, mainboards, chargers, hard drive, printers.
• installing networks infrastructure, installing and configuring Microsoft windows 2000, 2003 servers, ISA, dhcp, wireless devices, utp lan.

IT Technical Support في Experts
  • الأردن - اربد
  • يناير 2003 إلى سبتمبر 2004

• installing and configuring computer hardware, software, systems, networks, printers, scanners, routers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing monitors, mainboards, chargers, hard drive, printers.
• installing networks infrastructure, installing and configuring Microsoft windows 2000, 2003 servers, ISA, dhcp, utp lan.

IT Technical Support في RushRash IT
  • الأردن - اربد
  • مارس 2001 إلى ديسمبر 2003

• installing and configuring computer hardware, software, systems, networks, printers, scanners, routers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing monitors, mainboards, chargers, hard drive, printers.
• installing networks infrastructure, installing and configuring Microsoft windows 2000, 2003 servers, ISA, dhcp, utp lan.

IT Technical Support في Al-Barq Center
  • الأردن - اربد
  • يناير 2000 إلى نوفمبر 2000

• installing and configuring computer hardware, software, systems, networks, printers.
• investigating, diagnosing and solving computer software and hardware faults.
• fixing monitors, mainboards, chargers, hard drive, printers.

الخلفية التعليمية

دبلوم, Computer Programming and System Analysis
  • في Al-Balqa University
  • يونيو 1999

this degree is a hundred per sent degree

Specialties & Skills

Computer Hardware Troubleshooting
+Endorse 1
Windows Network Administration
+Endorse 0
Wireless Routers
+Endorse 0
ISA Server
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Windows Server 2003
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Support and maintain desktop hardware (PCs, Laptop, Printers, LCDs, etc.).
+Endorse 0
Configuring ISA server (cash, web publishing, as proxy, filtering)
+Endorse 0
Support IT Infrastructure systems (Server OS, Desktop OS, Client devices, LAN ,WLAN)
+Endorse 0
Support and solve network issues
+Endorse 0
Excellent understanding of WAN, LAN architectures, telecommunication, databases, network topologies
+Endorse 0
Experience in Help Desk role supporting PC hardware, Windows, Microsoft products
+Endorse 0
Excellent knowledge in internet, ADSL and modem configuration and user account management
+Endorse 0
Strong Leadership Skills
+Endorse 0
Excellent knowledge of all MS Office applications, virus detection, email and internet browser
+Endorse 0
Experience of working under pressure
+Endorse 0
Knowledge of Network configuration (TCP/IP, VLAN, LAN/WAN protocols; RAS and VPN Services)
+Endorse 0
Troubleshoot user problems for E-mail, Network connections and Network printing.
+Endorse 0
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipments
+Endorse 0
Answering user inquiries regarding computer software or hardware operation to resolve problems.
+Endorse 0
Installing and performing repairs to hardware, software, or peripheral equipment
+Endorse 0
Ability to support networked printers and digital senders of various configurations
+Endorse 0
Knowledge of setting up remote access for users
+Endorse 0
Contract negotiation ability with vendors for hardware / software services and technical support ser
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Working knowledge of current communication devices and protocols
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Ability to conduct orientation and train new staff
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dynamic and update his knowledge of hardware, software & network continuously through further readin
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Installation and troubleshooting of Peripherals and Network equipments
+Endorse 0
Knowledge of configuring windows on servers and desktops / laptop products independently
+Endorse 0
Ability to manage multiple projects, activities and tasks simultaneously
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Provide day to day IT support to end users for issues related to Hardware and Software
+Endorse 0
Ability to administer a network, firewalls, routers, switches, and communication systems.
+Endorse 0
Complete assignments on time, report any issues to Supervisor and ensure IT poslicies are followed u
+Endorse 0
Installation and troubleshoot OS errors and application software
+Endorse 0
Tablet Troubleshooter, software and Hardware
+Endorse 0
Knowledge and experience working with Microsoft suite, Windows desktop operating system
+Endorse 0
cctv/ access control/ structure cabling/ AV/ fire alarm/ PA/ IPTV/ IP intercom/ BMS
+Endorse 0
Excellent testing and troubleshooting capabilities.
+Endorse 0
Excellent Problem solving and analytical skills.
+Endorse 0

اللغات

العربية
متمرّس
الانجليزية
متمرّس

التدريب و الشهادات

ICDL (تدريب)
معهد التدريب:
Microsoft
تاريخ الدورة:
August 2008
MCSA (تدريب)
معهد التدريب:
CompuBase
تاريخ الدورة:
June 2002