Web Developer
freelance
Total years of experience :14 years, 3 Months
working as a freelance web developer.
1. Create job descriptions for Technical Team.
2. Create job descriptions for Stock Keeper.
3. Create a job description for Customer Care Agent.
4. Delegate tasks and responsibilities based on Job Descriptions.
5. Create a new repair workflow for all repairs in and out of the service center.
6. Create Spare Part Logic for automated stock replenishment in Head Office and Branches.
7. Create a service campaign to increase the repair load in Head Office and Branches.
8. Create a marketing campaign to boost market knowledge for the availability of service in different
branches and showrooms.
9. Created the concept of pick and deliver mobiles for repair from customer locations to boost customer
satisfaction.
10. Created service contracts with other Authorized Service Centers for the benefit of both parties. Commission based on repair load provided.
11. Created Memo related to different key features for the service center. (how to use the APPs, how to re-
quest discounts.
channel service manager for the Huawei mobiles.
A7 Terminal.
SAMSUNG Customer service center manager on HHP. hand held mobile.
assist in opening and establishing a new Apple premium shop in lebanon.
HP Technical Consultant in Imaging and Printing
Apple Senior Technician
Supporting Software and Hardware problems on all Apple Products including the xServe
Apple Re-Certified Macintosh Technician
Apple Certified Macintosh Technician