Caroline Koussaifi, Assistant HR Manager

Caroline Koussaifi

Assistant HR Manager

Boubess Group

Location
Lebanon - Beirut
Education
Diploma, Hospitality
Experience
21 years, 8 Months

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Work Experience

Total years of experience :21 years, 8 Months

Assistant HR Manager at Boubess Group
  • Lebanon - Beirut
  • My current job since January 2009

-Supports and assists the overall operation of the corporate HR Manager and department.
-Assists in the recruitment and hiring of all rank and file employees excluding Corporate Managers.
-Ensures all positions hold up to date job descriptions compiled by the relevant Department Heads.
-Available for staff at all levels to advise, counsel and assist with problems or queries.
-Encourages a good standard of employee conduct and behavior and coordinates disciplinary procedure when necessary.
-Coordinates controls and inspects staff accommodation and ensures it is of the highest possible standard of cleanliness and comfort.
-Coordinates and encourage sports and social activities on a regular basis.
-Ensures the publication of an employee’s newsletter on a regular basis and maintains lively and interesting staff notice boards.
-Ensures appraisals are carried out for every employee every January of each year.

Hr Officer at Gefinor Rotana
  • Lebanon - Beirut
  • October 2008 to December 2008

Assisting in interviewing process
Preparing the monthly HR report
Preparing payroll
Monitoring daily and monthly attendance
Following up on appraisals
Handling staff complaints and suggestions
In charge of the staff canteen daily operations

Hr Coordinator at Gefinor Rotana
  • Lebanon - Beirut
  • January 2007 to September 2008

-Monitoring daily and monthly staff attendance
-Preparing Payroll
-Preparing contracts for new starters
-Final settlement papers(leavers)
-Checking all vacation requests (Annual Leave, Public Holidays)
-Casual staff payment
-Preparing certificates, warnings…etc.
-Following up on Appraisals.
-In charge of the Staff Canteen daily operations
-Member of the Staff Welfare Committee

Guest Service Agent - Executive floor at Gefinor Rotana
  • Lebanon - Beirut
  • August 2004 to January 2007

-Check in/Check out procedures
-Ticket confirmation
-Checking rooms
-Escorting
-Handling Complaints
-Courtesy Calls

Waitress - Trainee Waitress at Gefinor Rotana
  • Lebanon - Beirut
  • September 2002 to August 2004

-Olive and Oil restaurant (International cuisine)
-Rumour’s lounge
-Aquarius Pool Bar

Education

Diploma, Hospitality
  • at Pigier-Supec
  • June 2004

Hospitality Management

Specialties & Skills

Customer Focus
Time management skills
Decision Making
Leadership
Communication Skills
High level of communication skills
Decision maker
Having the ability to work under pressure
Team work
Well organized and have attention to details
Problem solving

Languages

Arabic
Native Speaker
French
Expert
English
Expert

Training and Certifications

Talent Acquistion Techniques (Training)
Training Institute:
Management Mix
Date Attended:
March 2011
Duration:
12 hours
Core Competencies (Training)
Training Institute:
Routes
Date Attended:
May 2014
Duration:
16 hours

Hobbies

  • Swimming - Music
  • Swimming - Music