Guest Services Agent
Splendor Hotel Apartments
Total des années d'expérience :1 years, 4 Mois
• Created checklist for daily stocking of housekeeping carts that improved inventory management and prevented unnecessary trips during cleaning rounds.
• Met quality and efficiency goals at the hotel apartments. Led training that helped boost housekeeping’s customer satisfaction rating to the highest.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record. Consistently arriving to work ready to start immediately.
• Increased revenues and supported business goals by developing public relations strategies and campaigns.
Kenya Utalii College Completed April 2006 Certificate in food and beverage service technique.