Client Relationship Manager
ES Lawyers & Legal Consultants
مجموع سنوات الخبرة :14 years, 2 أشهر
•Developed the CRM programs that helped increased profitability by 30% in sales and customer service.
• Directed growth of existing client relationships, expanding contract and new services that can be offered.
• Developed and planned programs, within budget, by evaluating current competition, developing new markets, using past trends and future promotions.
• Undertook project work, assisted with the opening of a new office in Dubai.
•Together with the owner of the company, I was highly involved in the set up and launch of Malaak.
• Played a significant role in strategic planning toward business/operational excellence.
• Developed operational systems, processes, policies and procedures to support the organisation’s mission; specifically, staff time management, reporting/information and client effectiveness/satisfaction.
• Conducted meetings with clients to improve and develop business relationships.
• Ensured 100% follow-up on client feedback.
• Analysed client list for growth opportunities and researched for new sales prospects.
• Increased overall departmental sales by over 30% within the first year.
• Innovated and implemented two new areas of business which saw the company become the first security firm to provide Female Security for wedding events in the UAE and increased the overall business revenue and client base.
• Created strong relationships with clients based on trust and regularly meeting their requirements.
•Responsible for planning and managing all ‘TG Airport Services’ personnel and organising resources to meet the demands of the clients, whilst fulfilling all the company’s procedures and requirements.
• Directly responsible for the management and training of more than 1500 employees. Personally, aimed to increase employee motivation and morale by improving working conditions.
• Tasked with the research of client requirements for new business; Preparation of Division tender/quotation documents.
• Responsible for day -to-day operations of 3 departments.
• Cultivated and maintained excellent relationships with clients and developed cost-containment initiatives, profitable loss ratios, and risk identification and mitigation.
• Ensured all required manpower were recruited, qualified, and hired with respect to the deployment schedule.
• Improved operational systems, processes, and frameworks