Service Center Representative
Sedgwick Claims Management Services, Inc.
Total years of experience :17 years, 6 Months
Maintained the building materials department in a retail hardware store.
Assisted customers with loading orders, locating items, and planning projects.
Completed daily reports on cash and credit flow during my shift.
Provided great customer service by hearing customer complaints and explaining new policies and rates.
Determined customer needs through conversational skills and active questioning.
Matched customer needs with products and services offered by client.
Established ongoing business relationships with customers via email and phone calls.
Calculated profit margins and bargained for products on-the-fly, balancing customer and client satisfaction..
Maintained a detailed knowledge of tens of thousands of products and promotions offered by client.
Conducted surveys related to 2012 national elections.
Ordered and tracked inventory of bicycles, bicycle parts, tools and related equipment for store.
Assembled and repaired bicycles, furniture, grills and other appliances for display and sale.
Assisted customers in choosing bicycles and other equipment that matched their needs and budget.
Anticipated future sales of bicycles in order to maintain an efficient, but full, inventory.
Collected survey data on farming practices for research purposes.
Compiled data using Microsoft Excel for later analysis.
Clarified ambiguous or confusing language in surveys for research subjects.
Convinced potential subjects to participate in research.
Established a personal connection with subjects, ensuring completion of survey.
