OPERATION MANAGER
TRANSIT DUTY FREE LTD
مجموع سنوات الخبرة :26 years, 10 أشهر
Transit Duty Free, is a private limited company which supports retail business, restaurants and bureau de change in the private sector companies with extensive presence in East Africa.
• Job Purpose: Oversee Entire Operation and Maximize Sales.
• Inventory, reports, scheduling and payroll management
• Extensive work with visual standards and merchandising high-ticket items
• To provide excellent customer service through identifying and meeting customers' needs and advising on products.
• Ability to effectively hire, train, and manage staff
Rivoli Group LLC has been synonymous with luxury lifestyle retail the Rivoli Group has established a footprint in the UAE, Oman, Qatar and Bahrain with a diverse portfolio featuring over 110 international prestigious brands.
• Building Customer Relation and determining Customer Satisfaction, Acquiring New Customer and retaining existing Customer.
• Ensuring Complaint Management System eliminates root causes.
• A positive approach to drive performance and attain higher level of efficiency thru proper Merchandising, Stock and Inventory Control.
• Determining Customer Satisfaction including satisfaction with competition. Customer and Market Focus
HSBC Bank , In India, the Bank offers a comprehensive suite of world-class products and services to its corporate and commercial banking clients as also to a fast growing personal banking customer base.
• Covering a gamut of Banking activities right from effecting a transaction to post transaction queries.
• Apprising the Customer with HSBC products and simultaneously Tele marketing HSBC products globally.
• To acquaint HSBC staff at Branch level on Personal Banking and technicalities of the IVR through regular Presentations and Branch visits.
• Resolve Complaints pertaining to erroneous Billing and Technical Snags.
• Additional Responsibilities of a Team Leader.
• Implemented training course for new recruits speeding profitability
Astoria and Ambassador Hotels 3 star property carries a long legacy of Hospitality Excellence and goodwill is well equipped with modern conferencing facilities for conducting business meetings, product launches, dealer incentives, business presentation and social meets
• Manning Front Office.
• Take bookings, make reservations, billing and night audits.
• Ensure inter-departmental co ordination for the pleasant stay of a guest (Security/House keeping, etc).
• Liaise with Jet Tours, Orbit Tours.KLM.Air India, Gulf Agency, MMI and others for Reservations.
• Tour Counselor.
• Design Tour packages to promote City Tours, Desert Safaris and Guide for Dubai Shopping Festival.
• Immediate Redressal to a Guest’s grievance
• Bachelor of Science, Bombay University, April 1994. • Masters Diploma In Computer Software Applications, Datapro Oct 1995. • Diploma In In-flight Management and Service, Oct 1996