customer service supervisor
Awash International Bank s.co.
Total years of experience :11 years, 8 Months
-I have Eleven(11) years of work experience as a banker in different positions and now I am a supervisor.
-Supervises all the day to day activities of the section -in relation to all the banking transactions
- Handles all complains of the clients
-Works as a bridge between the clerk staff and the directors Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.
• Serves as liaison between the customer and various departments.
• Inputs the daily service requests which is shared with the Operations for dispatch.
• Solicits sales of new or additional services.
• Performs cold calls to introduce our services and to identify prospective customers
• Make calls to existing customers for service inquiry
• Provides pricing and delivery information.
• Prepares and process Quotation and Service Agreement.
• Maintains records, prepares reports and performs work processing assignments and related clerical duties.
• Performs customer verification.
• Updates the information of new Customers on Oracle.
• Records details of inquiries, comments, complaints, and actions taken.
• Ensures quality & safety within function/ tasks performed.
• Responsible for exercising due diligence towards the environment, health & safety of self & others in the organization
regulations from customers, regulatory and statutory bodies and those applicable to his/her job requirements
• Responsible for reporting to his/her superiors’ occurrences, events, violations and acts that may affect the environment, health, safety and company reputation.
• Performs other duties as requested and other responsibilities related to position.
-supervises every customer related activities of the bank
- handles account openning and operating of clients
- handles compaints
- lead and supervise the teams members under my duty
- manage closed accounts of the bank
- facilitate good working evnronment for the staffs under of section
As Trade service officer I had accomplished and have got so much complicated and diversified work expereince in facilitating all the international trading activities of the bank's clients and perfom all the settlements of the clienst' debit all around the glob.
In general I am very much confident to say I am capable of every thing in relation to customer service and very well experienced in handling and satsfying the expectation of the more diversified needs of clients.
DEGREE AND DIPLOMA CERTIFICATE AWARD FROM ADDIS ABABA UNIVERSITY OF COMMERCIAL COLLEGE ,CUSTOMER HANDLING , INTERNATIONAL BANKING OPERATION CERTIFICATE AWARD FROM AWASH INTERNATIONAL BANK S.CO.