Application support lead
Extraprenuersindia pvt.ltd (Cenveo Inc)
Total years of experience :14 years, 4 Months
• Mentoring and training up junior and new staff.
• Participate in the implementation, installation, Labs & X-ray Integration and testing of applications, investigate user problems and needs, identify their source, and determine possible solutions and Provide application support for complete ERP.
• Understanding design documentation, seek appropriate clarification on design details from clients, design, write and execute test cases, report defects and coordinate with clients to get these defects resolved.
• Preparing help manual using tool screen steps.
• Prepare changes and enhancement report as per new requirement.
• Find bugs and maintain bug reports.
• Logging and resolving support tickets, e-mails & attending support Calls.
• Give demonstration as per new release and check quality of software with client requirement.
• Data migration from other Veterinary practice software to VETport.
• Mentoring and training up junior and new staff.
• Participate in the implementation, installation, Labs & X-ray Integration and testing of applications, investigate user problems and needs, identify their source, and determine possible solutions and Provide application support for complete ERP.
• Understanding design documentation, seek appropriate clarification on design details from clients, design, write and execute test cases, report defects and coordinate with clients to get these defects resolved.
• Preparing help manual using tool screen steps.
• Prepare changes and enhancement report as per new requirement.
• Find bugs and maintain bug reports.
• Logging and resolving support tickets, e-mails & attending support Calls.
• Give demonstration as per new release and check quality of software with client requirement.
• Data migration from other Veterinary practice software to VETport.
• Payroll& HRMS software Implementation.
• Gathering Requirements
• Configuring the software as per Client Requirement.
• Online/Remote site technical Support to client
• Software Bug/Exception Solving & Client Query handling.
• Provide software functional Training to Client.
• Preparing project Documentation and User Manual.
• Configuring .net application in IIS & trouble shooting in SQL server database.
• Preparing Software Requirement Specification as per client requirement and discussing with development to get the exact thing done from development.
• Complete Payroll & HRMS software Implementation.
• Time & Attendance software Implementation.
• Software Demo to New client.
• Gathering Requirements
• Configuring the software as per Client Requirement.
• Online/Onsite technical Support / Functional Training to client
• Client Query handling.
• Preparing project Documentation and User Manual.
• Install &Configuring .net application in IIS.
• Managed 7 to 8 technical resources as well as authored Statement of Work.
• Tracked software customization, defects and issues via the use of SDLC.
• Troubleshooting SQL Server, taking SQL database Backup.
Verifying Invoice.
Approving Invoice for Payment.
Feeding Invoice Detail in Software.
courses: SMU-DE Mumbai