Group Programme Manager
School of Analytics & Technology, Majid Al Futtaim Holding Majid Al Futtaim
Total years of experience :19 years, 7 Months
Responsible for the end to end lifecycle of 5 of the School of Analytics and Technology programmes.
·workingwith the School faculty and OpCo Human Capital teams to plan and deliver leadership programmes across the organisation.
·Managethe Leadership Institute special projects that span across the organization, such as operational process improvements, and leading in different cultures.
·Skilledin managing business development initiatives
·Experiencedin building and maintaining partnerships
·Proficientin navigating both private and public sectors
·Demonstratedability to identify and pursue new business opportunities
·Capableof effectively collaborating with partners to achieve shared goals
·Ledsuccessful transition and deployment of virtual-online training program across the organization, resulting in increased access and participation, as well as cost savings and improved training outcomes.
Worked on Mission Critical Projects in Lead Generation across the GCC and MENA region
·Focusedon Small and Medium enterprises through a Young professionals (Youth) sales force
·Collaboratedwith universities and fresh graduates to revamp the sales qualification/verification cycle and set up a lead generation process
·DroveLead Generation efforts, including strategy development, forecasting, execution, and measurement of results
·Managedand monitored performance for all Lead Generation initiatives, including email campaigns, content marketing, nurture programs, webinars, events, partner channels, SEO, SEM/paid channels, and other revenue-driving opportunities
Built and oversaw a multi-year growth plan for hosting within SMS&P MEA
·Involvedin market maker planning for the MEA region
·Efficientlydirected the launch of the Cloud Solution Provider (CSP) program in the MEA region
Established business and provided guidance on operations, sales, and marketing.
·Facilitatedexpansion into new markets and optimized profits.
·Providestrategic direction for growth and expansion across different countries and regions.
Ensured adherence to defined budgets and standards across all stores/franchisee stores.
·Ledteams in achieving sales and customer service goals and managed recognition programs, commission schemes, and training for underperformers.
·Directedthe rollout of the VIP Lounge concept for high-end customers,
Created company strategy and commercial plans and established the brand.
·Playeda key role in developing corporate alliances and building relationships with potential investors, clients, and partners.
Country Manager with a proven track record of driving business growth, increasing market share, and delivering operational excellence. Expertise in developing and executing strategic plans, building partnerships with key stakeholders, and identifying new business opportunities. Skilled in leading and managing cross-functional teams to achieve company objectives and delivering exceptional customer service. Successful in managing transitions to virtual-online training and streamlining customer retention and loyalty programs for telecom operations in the Middle East, Gulf, and Africa. Key Achievements: Developed and executed strategic plans to increase market share and drive business growth in the region. Led and managed cross-functional teams to achieve company objectives and ensure operational excellence. Built and maintained partnerships with key stakeholders, including government agencies, industry associations, and strategic partners. Identified and pursued new business opportunities resulting in increased revenue and profitability. Streamlined customer retention and loyalty programs for telecom operations in the Middle East, Gulf, and Africa. Founded revenue-generating sales, customer service, and loyalty programs for Zain Telecommunication. Created The Future University Network Company (F.U.N) and trained teams on sales and customer service activities. Expanded F.U.N's business in various markets with a budget of approximately $2.5M. Successfully developed the company's start-up concept in other operators across Middle East and Africa. Managed the transition to virtual-online training across the organization, resulting in increased access and participation, as well as cost savings and improved training outcomes.
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