Principal Consultant in Operations,
KYRA Healthcare Consulting Pvt. Ltd.
Total years of experience :21 years, 0 Months
Providing operational performance improvement.
Implementation of strategies and tools for operational improvements thus improving the quality of service levels in workflow by standard operating procedures.
Facilitating the development of action plans and implementation schedules for performance improvement initiatives and recommendations.
Building skills, capabilities and confidence of the client team to ensure sustainability of the improvements by orientation programs.
Establishing the focus systems, structures and monitors to enable performance improvement and competency.
Creating the need / urgency to drive change and improvement.
Establishing trust based client - relationships with front line staff, physicians and senior executives.
Building credibility by delivering high quality results on time.
Proactively identifying client needs and assist in developing solutions thus resolving project issues.
Revenue Growth Cost Reduction
Policy Designing Administrative skills
Problem Solving Teamwork skills
Operations management Project Management
Developed HR & Operations :- HR Policy, Recruitments, Protocols, Training, Implemented employee’s benefit policies, Managed HR according to legal aspects, built skills and capabilities in employees, monitored and improved Day to Day work process (Operations) & entire Administration.
Developed & Planned new projects:-
• Cardiac Center
• NICU (Level 4)
• IVF & 200 beds treasury Hospital
• Joint replacement
Achievements -
• Designed and developed HR Policy.
• Delivered High Quality Operational Results
• Improved Operational Programmes.
• Launched an Executive Health Check Programme successfully.
• Organized an unbeaten event planning in Women’s Day.
• Successfully Planned and Inducted Cathlab.
• Proactively Developed and Planned new Projects.
Improved the morale, performance and retention by developing proper managerial and administrative functions.
Developed a designed and long lasting ideal HR hierarchy.
Designed and Implemented progressive forward thinking HR strategies.
Planned and administered recruitment and training policies.
Contributed to writing job descriptions, placing advertisements, screening candidates.
Organized assessment tests for Performance Appraisal.
Reduced the employee turnover rate by promotions and salary up gradation as per efficiency and hierarchical demands.
Administered policies for the proper payroll management and monitored attendance.
Implemented protocols to manage finely the housekeeping division hygienically.
Defined, proposed and gained Board acceptance to new Bonus scheme.
Scheduling duty rosters for employees.
Implemented communication strategy to improve employee understanding of Pension provision.
Resolved long overdue issues and avoided derailment by successfully reframing the view of leadership role, restructuring teams, building self-esteem, confidential meetings.
Convinced the Board for issuing the Benefits to the employees.
Achievements -
• Launched an Executive Health Check Programme successfully.
• Organized Camp for the Expecting and Lactating Mothers, an unbeaten event planning in Women’s Day.
• Well Built the Team- Manager relationship.
• Well Organized Operation Management
Designed and improved the PICU and Gynae ward.
Designed the interiors of deluxe rooms as per hospital necessities.
Premeditated manpower requirement, planned and administered recruitment assessment centers.
Designed job profiles and job specification as per demands.
Convinced the Board of the benefits and then implemented the Hospital charges according to categories.
Designed smooth and fast operations for different departments and divisions.
Considered protocols for different work divisions.
Implemented administrative policies.
Encouraged a culture of continuous improvement, growth, hygiene, behavioral and organizational change as part of strategy.
Contributed in Logo designing and theme designing.
Designed Brochure of the hospital.
Designed the welfare policies for employees such as Provident funds etc.
Scheduled duty rosters for employees.
Achievements -
• Successful accomplishment to promote a healthcare organization and Specialty Centre in an established way.
• Assortment of well appreciated, eye catching logo with striking theme.
• Recruitment of Competent Staffing.
• Commendable administrative hold.
Implemented protocols and policies for operation management.
Administered Bed booking, transfer in and out, discharges.
Channelized the process for summary typing.
Looked after Medico legal issues.
Took feedback of Patient satisfaction.
Designed protocols for Housekeeping management.
Developed new and managed existing policies.
Supported HR team with the full range of HR process and practices.
Solved Conflict between employees.
Well-built Team- Manager Relationship.
Supervised employees and machines.
Achievement -
• Accomplished Employee and Patient satisfaction.
Achieved prolific result by improving the result ratio, after dispersing knowledge as a lecturer of Rehabilitation Therapy.
Projects: - • Infection Control. • Nurses turnover rate. • Performance appraisal • Grievance Redressal.