Part time ICT Trainer
The-Code Organization
Total des années d'expérience :8 years, 8 Mois
Teaching young students within The Local Programmer Initiative how to make a game using Kodu game Lab, robots (Ozobot) coding using Blockly Programming language, and building mobile applications using BloxMob platform.
Experienced on HP Service Management (HPSM) ticketing system. Provided first-tier technical support and troubleshooting for customers. Assisted customers with their queries and problems by phone and e-mail and responded quickly and effectively to their requests. Followed up customers by calling them back to make sure of the solution. Transferred urgent calls to the required departments quickly and accurately. Maintained relationships of both internal and external customers.
Granted from TEMPUS project to work on research of using Network Coding for improvement of Intelligent Transportation System (ITS) messages delivery.
Supervised labs in department of telecommunication engineering and conducted exams. Assisted in marking home-works and quizzes.
Supported customers with different kinds of digital services like ADSL, Leased Lines, ISDN, and ATM. Maintained a level of knowledge in optical fiber, optical fiber preparation, and optical communication testing. Repaired and tested SDH/PDH equipment, with electrical and optical fiber interfaces and related multiplex systems. Conducted installations, measurements and adjustments of Antennas. Installed, configured, maintained network services, equipment and devices. Managed system back-up and restoring accurately.
Related courses: Random processes, advanced digital communications systems, advanced mobile communications systems, advanced digital signal processing, sensor wireless networks, microwave, antenna. Related courses projects: 1-Bounds for generalized Gamma distributed fading channels. 2- wavelet compression using matlab. Thesis: HFSS investigation of a microwave filter response and mode conversion of corrugated waveguides.
Description - Relevant courses: Signals and systems, Analog communication systems, digital communication systems, probability and random processes, microwave systems, optical fibers, wireless communication, digital signal processing, networks, data communication, electromagnetic theory. - Undergraduate academic project: Optimization of Wavelet ECG signal compression using Matlab.
Relevant courses: Islamic education, Arabic language, English language, General education, Computer, mathematics, Physics, Biology, Chemistry, Geology and environment