Manager Revenue and Customer Services
PNG POWER LTD
Total years of experience :26 years, 6 Months
PNG POWER LTD - 2001- May 2013
Manager Revenue and Customer Services
• Directed financial management functions including development of monthly/annual, financial forecasts, and budgets with regard to Revenue Operations.
• Administer all financial management systems, evaluating and integrating new applications.
• Develop highly skilled accounting and financial management team to achieve established objectives.
• Management of Billing systems as well as prepayment systems.
• Developed a highly skilled systems audit team.
• Management and collection of Debt.
• Ability to train, motivate, and supervise customer service teams in excess of 600 plus countrywide.
• Administration of staff in terms of career planning, development and progression.
• Continual review of systems and processes to achieve greater levels customer satisfaction and experience.
• Forecasting of annual revenue projections in preparation of annual budget.
PNG ELCOM, Port Moresby, 1998 - 2001
Easipay Suprintendent
• Implementation of the prepayment system in line with company debt risk management strategy.
• Developed implementation strategy of roll out of the easipay system countrywide.
• Developed risk strategies to minimise unavailability of critical systems such as prepayments system
PNG ELCOM, Port Moresby, 1995 - 1998
Systems Accountant
• Review of systems integrity in terms of accuracy of reporting, procedure and processes.
• Streamlining of processes to ensure efficiency gains through streamlined processes.
• Project Managed, reviewed and successfully implemented several IT projects from financial reporting systems to billing and customer service functionalities.
• A key project implemented was the prepaid system (easipay) which had a significant impacts on the organisational resources deployed, debt management and accessibility to consumers via new avenues of vending (mobile phone vending)
• Review of risk exposures of systems and procedures and rewriting procedures to suit current environment.
• Intergration to Financial Reporting systems such as Oracle Financials and Oracle casflow modules.
PNG ELCOM, Port Moresby, 1991 - 1995
Financial Accountant
• Prepared financial reports, developed annual budgets, and performed variance analysis in accordance with business plan.
• Compiled periodic financial reporting packages for senior management for monthly and annual reporting.
• Preparation of annual tax pack/returns for the organisation.
• Carried out internal review to ensure regulatory compliance and operational efficiency/accuracy.
• Oversee general accounting functions, including AR/AP, account reconciliation, and cash management.
• Dealing with the auditor general's office on audit matter relating to annual financial reports.
• Reduced monthly closing cycle by three days with identification and recommendation of enhanced closing procedures.
• Review and analysis of major capital expenditure projects and recommend on project viability
SJ Industrial Supplies (Subsidiary of Delta Fasterners Pty Ltd), 1989 - 1991
Financial Accountant
• Closed and prepared monthly financial statements and audit reports.
• Performed monthly account reconciliations and monitored general ledger movements.
• Worked in collaboration with controller to ensure accuracy and integrity of financial information in support of overall business objectives.
• Administration of the Melbourne office.
• Systems support and management.
Mayne Nickless Transport Management, Melbourne, 1987 - 1989
Branch Accountant
• Carried out general ledger functions, including account analysis and reconciliation, journal entries, and AR/AP. Prepared financial statements
• Manage the preparation of the monthly financial reports for ensuring they are prepared so as to meet the reporting timetable and all requirements of the Financial Reporting Framework, including detailed analysis of results
• Payroll, management of staff payroll.
• Fleet management in regard to deliveries, schedules, drivers and fleet availability.
Key Achievement: Consistently met deadlines while demonstrating strong analytical and problem-solving skills to achieve corporate objectives.
Bachelor of Business, Accounting Footscray Institute Of Technology (Victoria University)